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Nationwide: FlexDirect reviews

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4.61

Based on 371 reviews, last reviewed 20th Apr 2026

6300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

19%

Latest highest rating:

4

Doesn't dictate too much to customers Supports customers without a smart phone providing a key pad. Clear clean online banking experiences. Doesn't dictate too much to customers compared t... Read more Reviewed on: 20th April 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (371)

Doesn't dictate too much to customers

Supports customers without a smart phone providing a key pad. Clear clean online banking experiences. Doesn't dictate too much to customers compared to other banks and tries to listen. Reviewed on: 20th April 2026

An Ethical Alternative in Mainstream Banking

Nationwide is a great environmentally sound and ethical alternative to the planet-wrecking, consciousness-lacking traditional banks. While they are not as green as, for example, Triodos or Ecology Building Society, they offer a broader range of services and are mainstream—a household name. They also provide a substantial number of local branches, making them easily accessible. Their employees, both online and in branches, are friendly and knowledgeable, always keen to help with any queries or concerns. I have been banking with them for eight years and have been very happy, although more recently I have reduced the number of products I hold with them in favour of even more environmentally and ethically focused providers: Triodos and Ecology Building Society, both of whom I can also highly recommend. Reviewed on: 19th April 2026

Best value for money current account

The best current account for interest rates and cashback, with no fees! It’s limited to £1500, but that’s enough for day to day spending and the rest is in our savings account - it means we don’t lose interest on the money not in savings. We also got a switch bonus and nationwide do a regular fairer share payment to their customers. Reviewed on: 18th April 2026

Why "Fix" something that isn't broke

The new Nationwide Internet System is not as User Friendly as previous Reviewed on: 18th April 2026

Always plenty of staff

Always plenty of staff Always get what I want sorted Reviewed on: 17th April 2026

The account itself is straightforward enough, but th...

The account itself is straightforward enough, but the app isn't great. i also haven't been able to figure out how to "save my change" automatically, it is currently semi-manual. But as a basic account it's ok. Reviewed on: 16th April 2026

Happy customer

I am a happy customer. The app is user-friendly so online transactions is easy and secured. Reviewed on: 16th April 2026

Good incentives

Good account. No fees, cashback and switching offer food incentives. Reviewed on: 16th April 2026

Everything just works

The app works very well, payments are made very quickly, and I have the option of earning interest in a regular saver. Reviewed on: 16th April 2026

Fabulous account, great app and access.

Fabulous account, great app and access. Reviewed on: 16th April 2026

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