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Santander: 123 Current Account (discontinued) reviews

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4.17

Based on 1,252 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Santander Good app. Easy to set up and use with minimal fuss. Everything seems straightforward Reviewed on: 5th September 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1252)

Nothing to complain about

I have always been with Santander and had no problems at all. I know there are other accounts out there with better benefits but have had no reason really to switch. Reviewed on: 15th April 2019

Rubbish - Stay away!!

Don't waste your time - Stay away!! Absolutely RUBBISH service, I have been with the bank for few years but i only started using them as a primary bank recently and as long as you don't have to contact them it woks fine. However, recenly I used their app and tried to make a payment to a friend in emergency and it confirmed that it went OK, but i only found out after two days from my friend that the payment wasn't received. This happened 2 times in a row so can't be an isolated one off incident. Santanders customer service, fraud team all gave contradicting reasons why the transactions didnt go through. I asked my other friends and they said the same thing that the bank is not at all reliable when you have to make emergency payments via their site or apps and their call centrea are not 24/7. Don't trust the customer service they say something on the phone and something else comes by post when you raise a complain. Their call centres are also not 24/7; as you would expect for someone who has a premium 123 current account where u pay a monyhly feee. Don't waste your time - Stay away and bank with other reputable high street banks!! Reviewed on: 23rd March 2019

Good but can get costly

Was brilliant at first but they then put the charge up so we are now not earning as much, it seems like they are taking more from you and giving less back. But, every little helps I am still making some monthly profit plus they have cashback offers. Unfortunately it is not advertised unless you look for it on the app and am unsure if you would be able to use any of the offers without the app. Reviewed on: 10th February 2019

1-2-3 works for me

The 123 account has been great for me. A monthly summary shows me that I'm making a profit by paying my bills through this account. It also has a great interest rate. I just wish the interest rate on a savings account was better than the current account - I'm not that comfortable keeping all my money together but I feel I'm 'forced' by the interest rates available at Santander. Reviewed on: 10th February 2019

Current account with a bonus

I have been using the 123 account for 7 years now and my favourite part is when I earn the interest back on all the monthly bills I pay. Its a lovely bonus at the end of each month and comes in at just the right times. Reviewed on: 10th February 2019

Fabulous customer service

Lost my card, as most people will do every now and then - process of cancelling and reordering a card was smooth and simple Reviewed on: 10th February 2019

Value for money

All good, easy to navigate and money back Reviewed on: 10th February 2019

Excellent

I have banked with Santander for many years and never had a problem. They have always been so helpful and informative. I wouldn’t even consider banking anywhere else Reviewed on: 10th February 2019

Always very helpful.

Santander has always been very helpful and willing to help in whatever way they can. Their website etc is also very informative and straightforward. Reviewed on: 9th February 2019

Good bank overall,

they could have brought the higer interest bak though! Reviewed on: 9th February 2019

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