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Santander: 123 Current Account (discontinued) reviews

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4.16

Based on 1,247 reviews, last reviewed 18th Apr 2025

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

123 current account was reliable with good cashback I had a 123 current account with santander, and liked the cashback. The app is fairly easy to navigate but it can be tricky sometimes to access the bu... Read more Reviewed on: 18th April 2025

Latest lowest rating:

1

Goodbye Santander Unable to withdraw my cash when needed. A real lack of proactive help from this bank to keep our business. All accounts now closed. Reviewed on: 4th April 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1247)

Very happy with this account and the level of service

Pleased with the level of service at Santander. I have been very happy with this bank for many years, they are always happy to help with any problems and in fact most things can be resolved on line if you have that facility enabled. Nice to be able to view your account at any time of day or night to suit you. Reviewed on: 6th November 2018

Excellent

Great account being able to get interest on 20k plus cashback on DDs and various companies. Reviewed on: 6th November 2018

Review of our account

We have been with Santander for around 10 years now and have always had positive experiences with them. Reviewed on: 6th November 2018

Used to be good

This used to be a great account - but the interest rate was drastically reduced - making it very ordinary. Reviewed on: 6th November 2018

good interest with cashback

Easy to operate account with a "high" level of interest paid monthly along with cashback from various utility companies. Reviewed on: 5th November 2018

Greta Product

Never had any trouble with santader Reviewed on: 5th November 2018

Great All Purpose Current Account

Easy to manage, use, with a little interest thrown in too. Reviewed on: 5th November 2018

Brilliant account

Just love this account cash back on all my bills and cash back on my shopping and eating out Thanks . Reviewed on: 5th November 2018

Santander, so unprofessional!

Santander are unprofessional and just dont care. They make mistakes with regularity but dont have the infrastructure to deal with it. Their customer service is non existent and they are impossible to contact or deal with. There is no common sense in their business model, they have no understanding of their customers needs and refuse to change anything to meet them. Customer service is unsurprisingly always busy with huge waits...do they do this on purpose? They say they are open from 7am -9pm but this is not true. Their fraud service is only open during business hours, as is their complaints service...the same hours that anyone who is working is also busy and unable to use them!! The wait times during working hours are horrendous and when you do get an answer you will probably have to talk to other departments and face a wait again...on purpose?? My advice would be to choose another bank as dealing with Santander will drive you crazy. They are only a bank and others outperform them in every way. They just dont care! Reviewed on: 10th October 2018

NO LOYALTY WHATSOEVER, GREEDY AND MONEY GRABBING

NO LOYALTY WHATSOEVER - GREEDY MONEY GRABBING. Absolutely the worst bank to deal with. Having banked with Santander (in various guises) for OVER 30 YEARS, we have been treated like children when applying for a new mortgage and told we 'can't be trusted' !!! (Three other major high street lenders have approved us and by the way our Experian credit score falls into the 'Excellent' category). For the sake of TWO months Santander are going to charge us over £6,000 in early repayment fees for a position we feel they forced us into and there is no flexibility whatsoever. Staff are patronising and rude and don't want to do anything to help with or assess a situation on its own merits. No 'human' element to their thinking or decision process just a 'computer says' attitude. Not only will we be moving our mortgage we will also be moving our bank and savings accounts and will have nothing more to do with this awful Bank. Loyalty breeds loyalty .. I'm afraid Santander have NONE. Still I'm sure there'll be some nice fat bonuses and happy shareholders which is all that is at the (black) heart of this Bank. Reviewed on: 4th September 2018

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