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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.91 (13081 reviews)

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4.91

Based on 13,081 reviews, last reviewed 17th Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car insurance reviews (13081)

Review of the By Miles, Car insurance:

Easy and affordable

I've been with them for a few years and have saved myself ££££s Reviewed on: 12th August 2022

I've never been happier with any other insurer

Brilliant customer service and added value. I love being able to track my journeys and pay for them by the mile. The added features of the device have a lot of uses (proof of location of vehicle and journeys), low car battery warning etc). Reviewed on: 6th August 2020

The Sensible Way

Over the last few months (the months we want to forget!), I was paying through the roof to another provider for car insurance on a vehicle that just didn't move. They offered no help at all, despite being furloughed. I made my decision to swap to By Miles long before my renewal date and, although it's still early days, I'm already reaping the rewards for swapping. Quick and easy set up, great app, excellent customer service when I did something wrong on the app (my fault entirely!). I've already recommended By Miles to friends and will continue to do so. Obviously, I can't offer any reviews in the case of claiming because I've not had to yet, but if that is as smooth as all the other contact I've had with them so far, I'm a happy guy Reviewed on: 6th August 2020

Brilliant idea

I was pleasantly surprised at the low cost and fairness. the less you drive the lower it gets. Ideal for the low user. Reviewed on: 6th August 2020

Fantastic for a low mileage driver!

This company has saved me a fortune in the last year. I will definitely be renewing my policy for next year . The box in car is easy to fit. I love the app. I can see how much each journey costs and can track how much my bill will be for the month. I must say that most importantly their customer service is the best I have ever dealt with. I can contact them on my app and chat with someone within minutes. They have been so helpful to any queries I’ve had over the past year! Reviewed on: 6th August 2020

Great idea

So far I'm really happy with miles as my insurer. Paying for milage used seems like a fair and smart approach. Reviewed on: 6th August 2020

Have found the By Miles to be very help full with any queries,

In the short time that i have been using By Miles car insurance, they seem to go the extra mile in giving a complete package that covers every thing, which i have not found other Insurance doing over the last fifty years. Keep it up . Reviewed on: 6th August 2020

I'M ENJOYING BY MILE INSURANCE VERY NICE

I'M ENJOYING BY MILE INSURANCE VERY NICE Reviewed on: 5th August 2020

Good insurance but creeping changes

good concept. However initially were told it tracks distance only, not speed travelled. More recently noticed on app it also clocks your avg and max speed per journey. Not had to claim, but this can potentially influence likelihood of claim success if yr max speed was 75mph on motorway over taking and you get in accident Reviewed on: 5th August 2020

A far fairer way to insure your car

Just paying as you go work wonders for me. My car is'nt used daily. Mainly for holidays or going for a meal. Reviewed on: 5th August 2020

Amazing. Brilliant customer service. Cheap insurance. Saved £££.

The plug-in tracker device is very easy to fit in the car. It comes with instructions and there are also instructions on the app. The app is very easy to navigate and keep track of usage and costs. You can access policy documents and previous invoices on the app and online. You can track where you have been and how much it has cost. You can even enter a search for a future journey to see how much it would cost so you can budget You can make three changes a year without a fee. I have only had to contact customer service once; nothing wrong, I had a question. They answered within minutes and were very polite and answered immediately. Payments are taken on time so you know exactly what to expect and in fact receive an email a few days before to warn you. The daily usage is capped at 150 miles so when I go to Scotland every year to see family I get a number of miles free which is a bonus. For low mileage drivers it is the best on the market. I recommend By Miles to everyone and cannot praise them enough! They should receive first prize in the insurance awards. ⭐⭐⭐⭐⭐ Reviewed on: 5th August 2020

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