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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.91 (13081 reviews)

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4.88

Based on 13,081 reviews, last reviewed 17th Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car insurance reviews (13081)

Review of the By Miles, Car insurance:

Easy and affordable

I've been with them for a few years and have saved myself ££££s Reviewed on: 12th August 2022

Current customer

Good company if you don't drive much every day , Reviewed on: 3rd August 2020

Great quick app updates

Great updates received from the app and prompt customer service. Great savings for low milers. Reviewed on: 3rd August 2020

Fair fee on a per mile basis

The app allows you to track when and where you travelled which is most helpful for numerous reasons. Reviewed on: 3rd August 2020

Great alternative to normal insurance

Have only been insured in this manner for a few months and am happy to know what I am spending each month. For someone who doesn’t cover many miles it makes sense. Reviewed on: 3rd August 2020

Best insurance ever

Really impressed by this company. Great savings if you do a low mileage. Read about it in the paper so told my partner as his insurance was due. He was so pleased with ByMiles that he recommended me and we both received free miles as a thank you. I get regular friendly updates on my monthly mileage. So easy, so professional and so simple. Reviewed on: 3rd August 2020

Fantastic service!

Even before signing up to By Miles, i’ve received a great service through Live Chat. All of my questions were answered quickly and made complete sense. The policy has worked great for me as I drive very minimal, especially since COVID. I feel assured that i’m with a great provider. Reviewed on: 3rd August 2020

Excellent

excellent at keeping customers informed of any changes, can get hold of someone 24 7 online, when phoning the help line calls are answered quickly, very polite and happy to assist with any inquiries Reviewed on: 3rd August 2020

First class service

Fab for infrequent drivers like me. Service has been fantastic and app really helpful. Had to use claim service recently when someone drove into my car in the car park and it was very efficient and friendly despite Covid. Reviewed on: 3rd August 2020

Great new approach to insurance

Great idea to charge based on mileage not just history. The app is brilliant and setup couldn’t have been easy. Zero hassle. Reviewed on: 3rd August 2020

Excellent customer support

I was a little unsure as I’ve never had this type of insurance before. But I actually much prefer it.! It’s a more conscious was of driving and their support team is excellent and help with any starting hiccups. So far so good! Reviewed on: 3rd August 2020

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