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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.91 (13081 reviews)

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4.91

Based on 13,081 reviews, last reviewed 17th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Excellent customer support

I was a little unsure as I’ve never had this type of insurance before. But I actually much prefer it.! It’s a more conscious was of driving and their support team is excellent and help with any starting hiccups. So far so good! Reviewed on: 3rd August 2020

Only pay for what you use fantastic

We are retired have found you emails very helpful in lockdown start your car so battery does not die which we have done we would not have thought of that well done bymiles best insurance we have had thank you jean Reviewed on: 2nd August 2020

Best insurance ever

By Miles its the best insurance company ever of all I have had so far . Super easy-to-use application allows me to check at any time how much I have traveled, the cost and where my car is currently located . I love it Reviewed on: 2nd August 2020

Cheap insurance mainly for those who drives very little during the year

Cheap insurance mainly for those who drives very little during the year Reviewed on: 2nd August 2020

Highly optimised for low mileage drivers like me

Highly optimised for low mileage drivers like me Reviewed on: 2nd August 2020

outstanding and money saving company

I have reduced my annual car insurance by a massive 50%.Also easy and friendly customer service! Reviewed on: 2nd August 2020

Car insurance review

I have been a member of by miles for over 1.5 years. I can honestly say the by Miles team have provided outstanding customer service and due diligence from day one. I was already impressed by their service and customer service in particular but when Covid happened they went above and beyond to regularly update their customers with useful and practical advice and tips, which I found extremely helpful. They are a friendly bunch and always available on the other end of the line with their automated chat service which is brilliant. Cannot fault them and their prices are extremely competitive. Reviewed on: 2nd August 2020

Excellent service and prices

The customer care is brilliant and friendly. The overall price is a brilliant format and very much worth while. If your car doesn’t move you don’t pay anything. Again brilliant and have highly recommended to friends and family. Reviewed on: 2nd August 2020

Administration is diabolical

Given a policy renewal price on 11 July. Phoned and discussed issues on 13 July, such as 40% increase over last year. Stated I had found a policy somewhat cheaper. To reduce cost I stated that I did not want RAC breakdown cover. Policy still more expensive than my other quote so was given £60 credit on my miles charges. Received email several days later stating policy was Including breakdown cover. I then spent 3 days on the chat line to 3 different people who promised to resolve issues, non of them got back to me. 2nd August emails stating that monies have been taken from my account which include RAC breakdown cover. Used reply option but message failed, declared as Denied. Looks like yet another long conversation tomorrow, when I eventually get through. Reviewed on: 2nd August 2020

No issues whatsoever. Accurate

Accurate Only pay for what you use. Been great throughout lockdown. Sends freebies such as car key covers. Highly recommend Reviewed on: 2nd August 2020

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By Miles: Car insurance reviews

100% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review By Miles: Car insurance now

By Miles Car insurance reviews (13081)

Excellent customer support

Only pay for what you use fantastic

Best insurance ever

Cheap insurance mainly for those who drives very little during the year

Highly optimised for low mileage drivers like me

outstanding and money saving company

Car insurance review

Excellent service and prices

Administration is diabolical

No issues whatsoever. Accurate

Review By Miles: Car insurance now

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