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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

So Simple

5
Choosing By Miles was a such an easy option for someone who doesn't drive a lot- the whole process from purchasing to setting up was so easy too. Reviewed on: 3rd August 2020
Hafsah 's avatar
Hafsah

Current customer

5
Good company if you don't drive much every day , Reviewed on: 3rd August 2020
Deniss Batanovs's avatar
Deniss Batanovs

Great quick app updates

5
Great updates received from the app and prompt customer service. Great savings for low milers. Reviewed on: 3rd August 2020
MM's avatar
MM

Fair fee on a per mile basis

5
The app allows you to track when and where you travelled which is most helpful for numerous reasons. Reviewed on: 3rd August 2020
Asha Trimble's avatar
Asha Trimble

Great alternative to normal insurance

5
Have only been insured in this manner for a few months and am happy to know what I am spending each month. For someone who doesn’t cover many miles it makes sense. Reviewed on: 3rd August 2020
W. Bate's avatar
W. Bate

Best insurance ever

5
Really impressed by this company. Great savings if you do a low mileage. Read about it in the paper so told my partner as his insurance was due. He was so pleased with ByMiles that he recommended me and we both received free miles as a thank you. I get regular friendly updates on my monthly mileage. So easy, so professional and so simple. Reviewed on: 3rd August 2020
belinda simpson's avatar
belinda simpson

Fantastic service!

5
Even before signing up to By Miles, i’ve received a great service through Live Chat. All of my questions were answered quickly and made complete sense. The policy has worked great for me as I drive very minimal, especially since COVID. I feel assured that i’m with a great provider. Reviewed on: 3rd August 2020
Rhianna 's avatar
Rhianna

Excellent

5
excellent at keeping customers informed of any changes, can get hold of someone 24 7 online, when phoning the help line calls are answered quickly, very polite and happy to assist with any inquiries Reviewed on: 3rd August 2020
tanya rhodes's avatar
tanya rhodes

First class service

5
Fab for infrequent drivers like me. Service has been fantastic and app really helpful. Had to use claim service recently when someone drove into my car in the car park and it was very efficient and friendly despite Covid. Reviewed on: 3rd August 2020
Angie's avatar
Angie

Great new approach to insurance

5
Great idea to charge based on mileage not just history. The app is brilliant and setup couldn’t have been easy. Zero hassle. Reviewed on: 3rd August 2020
Paul Savile's avatar
Paul Savile

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