Write a review

Newsletter

Go to business site

By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.88 (13080 reviews)

View other By Miles products

4.88

Based on 13,080 reviews, last reviewed 17th Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

Read all reviews See your review

About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car insurance reviews (13080)

Review of the By Miles, Car insurance:

Easy and affordable

I've been with them for a few years and have saved myself ££££s Reviewed on: 12th August 2022

Best insurance ever

By Miles its the best insurance company ever of all I have had so far . Super easy-to-use application allows me to check at any time how much I have traveled, the cost and where my car is currently located . I love it Reviewed on: 2nd August 2020

Cheap insurance mainly for those who drives very little during the year

Cheap insurance mainly for those who drives very little during the year Reviewed on: 2nd August 2020

Highly optimised for low mileage drivers like me

Highly optimised for low mileage drivers like me Reviewed on: 2nd August 2020

outstanding and money saving company

I have reduced my annual car insurance by a massive 50%.Also easy and friendly customer service! Reviewed on: 2nd August 2020

Car insurance review

I have been a member of by miles for over 1.5 years. I can honestly say the by Miles team have provided outstanding customer service and due diligence from day one. I was already impressed by their service and customer service in particular but when Covid happened they went above and beyond to regularly update their customers with useful and practical advice and tips, which I found extremely helpful. They are a friendly bunch and always available on the other end of the line with their automated chat service which is brilliant. Cannot fault them and their prices are extremely competitive. Reviewed on: 2nd August 2020

Excellent service and prices

The customer care is brilliant and friendly. The overall price is a brilliant format and very much worth while. If your car doesn’t move you don’t pay anything. Again brilliant and have highly recommended to friends and family. Reviewed on: 2nd August 2020

Administration is diabolical

Given a policy renewal price on 11 July. Phoned and discussed issues on 13 July, such as 40% increase over last year. Stated I had found a policy somewhat cheaper. To reduce cost I stated that I did not want RAC breakdown cover. Policy still more expensive than my other quote so was given £60 credit on my miles charges. Received email several days later stating policy was Including breakdown cover. I then spent 3 days on the chat line to 3 different people who promised to resolve issues, non of them got back to me. 2nd August emails stating that monies have been taken from my account which include RAC breakdown cover. Used reply option but message failed, declared as Denied. Looks like yet another long conversation tomorrow, when I eventually get through. Reviewed on: 2nd August 2020

No issues whatsoever. Accurate

Accurate Only pay for what you use. Been great throughout lockdown. Sends freebies such as car key covers. Highly recommend Reviewed on: 2nd August 2020

EASY

I was able to speak to an advisor via chat which was super easy. I value the fact that I didn’t have to call them. Also I’m not being charged by my address and age etc. I’m being charged by mile. Says what it does on the tin. I like that idea. Because even though I am 28 and from Close to the city centre. I am supposed to be greater risk. In actual fact. I drive little, work and back and rarely on weekends. My bill reflects this. It is the cheapest insurance I have had since I started driving at 19. Coming from £4000+ Down to this is AMAZING. I will stick with this company FOREVER. Kind Regards Adrian Reviewed on: 2nd August 2020

By Miles is the Next generation Car Insurance

I have been using By Miles for a year now, and it has saved me 100s in car insurance in a year. Those who do not drive a lot will definitely benefit from using By Miles. With the pandemic and lockdowns, people are likely to change their driving habit and they could save money by using By Miles. I would definitely recommend my friends to use it. Reviewed on: 2nd August 2020

Alternative products

Cycle insurance
from Sundays Insurance 4.65 from 740 reviews
Cycle insurance
from Laka 4.85 from 2687 reviews
Car Insurance (discontinued)
from Staysure 4.06 from 1 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub