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By Miles: Car insurance reviews

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4.90
Based on 13,007 reviews, last reviewed 19th Aug 2025
29500% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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6%
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1%
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0%
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Latest highest rating:

5

Very impressed with customer service and price. Very impressed with customer service and price. Regular email updates. Very transparent with information and individual situation. Reviewed on: 19th August 2025
M D's avatar
M D

Latest lowest rating:

2

Expensive not worth the cost will not renew Expensive will not renew feel I have to watch my journey and can’t relax I might not have money for next bill Reviewed on: 15th August 2025
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Paula Reddin
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13007)

Honest and Fair Insurance

5
It only seems logical that your car insurance should be based on how much you actually use your car! By Miles have hit the nail on the head here and got the pricing right which is the most important thing as opposed to other per-mileage insurers. This insurance has worked well both for my wife and my dad and I couldn't be more satisfied. Excellent job and a big thank you to all those at By Miles. Reviewed on: 29th July 2020
Mr. Q's avatar
Mr. Q

Best insurance for lower mileage people

5
Everything went very well from day 1, any problems are dealt quickly and in a professional manner. I would certainly recommend to any low mileage under 10000 miles per year person wanting to keep their cost in check. Reviewed on: 29th July 2020
Gordon Gowland's avatar
Gordon Gowland

Brilliant way of insuring

5
Paying by the mile is so much cheaper than other insurers. And their customer service is the best I have come across of any insurer of anything! A great company. Reviewed on: 29th July 2020
Oscar's avatar
Oscar

Innovative and common sense

5
Only paying for the miles you drive shows a customer focussed attitude to insurance and puts me more in control of my costs. Getting started was a breeze and the prices are very competitive - I've reduced my premiums massively! Reviewed on: 29th July 2020
James McPake's avatar
James McPake

Such a good idea ..

5
Great service and so easy to use. Reviewed on: 29th July 2020
Patricia Fraser's avatar
Patricia Fraser

excellent company & policy

5
this policy is transparent, easy to use, and the customer service via ‘chat’ is 2nd to none.....ive said goodbye to the old school poor service insurance companies....and hello to ‘by miles’ a better service all round. Reviewed on: 29th July 2020
dave 's avatar
dave

The best

5
The best car insurance for young drivers looking for affordable easy and reliable car insurance. The app is great you can see exactly what miles you’ve driven and the cost and everything was easy to set up. I will honestly never use a different insurance again. Reviewed on: 29th July 2020
Shanice White's avatar
Shanice White

Cheapest and best insurance!

5
It was really easy to set up my policy, and get up and running. As it's charged per mile, it means I also haven't been overpaying during the whole pandemic Reviewed on: 29th July 2020
JimBob's avatar
JimBob

Great service and value for money without compromising quality!

5
Great service and value for money without compromising quality! Reviewed on: 29th July 2020
Denis's avatar
Denis

Amazing easy insurance

5
Efficient cheap company that are well communicated with its customers. Excellent additions like car diagnostic app. Reviewed on: 29th July 2020
Tom Oliver's avatar
Tom Oliver

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