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By Miles: Car Insurance reviews

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4.89
Based on 12,694 reviews, last reviewed 14th Nov 2024
60% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

perfect - easy switching vehicles and claiming perfect - easy switching vehicles - easy when made a claim Reviewed on: 11th October 2024
Chris W's avatar
Chris W

Latest lowest rating:

1

When it comes to report a claim then the nightmare s... When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a c... Read more Reviewed on: 14th November 2024
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Kat K
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car Insurance reviews (12694)

Waiting

4
eagerly for By Miles to start providing insurance Reviewed on: 28th September 2017
M Ahmed's avatar
M Ahmed

Fantastic new way to insure my car

5
I trialed by miles in their beta program, the experience was fantastic. One month my total bill was half my usual insurance cost. While the financial element is great, something I hadn’t expected was the amazing customer service and care. I initially had a problem with a tracker and a few brief exchanges with the team got my unit working. The care element really took me back though. the sensor picked up a sudden moment as a possible accident and shortly after the team again reached out to check I was OK. That stood out in to me as an amazing leap in customer care and use of technology to better protect us. I don’t think I’m overstating here to say I think with further development the service and technology By Miles are developing could save lives. I look forward to being a By Miles customer once the service is live and wish the team every success with their endeavours. Reviewed on: 28th September 2017
Matt Cooke's avatar
Matt Cooke

Finally a suitable insurer for my weekend driving

5
As a driver that commutes via public transport during the week and only uses the car at weekends this app has been a lifesaver! Finally I can insure my car for the miles I drive rather than paying while it sits on my driveway! The app is excellent and easy to use! I must say it has got rather addictive to check a journey once completed to see how much it has cost or rather how much I have saved!! Reviewed on: 28th September 2017
Toby Wright's avatar
Toby Wright

Great

5
Really good concept to help drivers who don't do many miles in a year, and a lot more manageable cost wise Reviewed on: 28th September 2017
Nathan Part's avatar
Nathan Part

Great Idea

5
Great Idea for those who do not drive often or do short journeys Reviewed on: 28th September 2017
Emily Earles's avatar
Emily Earles

Fantastic and intuitive that is sure to change the industry

5
Having used By Miles for a few months now I have found the process easy and simple. From day one where I received the By Miles box, the instructions provided were easy to follow and the app download has been a great feature of the service, one that I find invaluable having using my mobile phone for most of my day to say activities. The app helps you track your journey cost and mileage which I have found really helpful especially for someone who drives alot and it gives me a good idea of how many miles I do per month. The other app features such as find my car have helped me out where I was in a situation where I could not find my car in this enormous car park and the app saved me alot of time in finding it! The By Miles team have also delivered outstanding customer service via their app messaging system and definitely one I prefer since it's better than listening to hold music for ages. I would highly recommend the app and service to anyone who is looking at pay per mile insurance coupled with superb customer service! Reviewed on: 28th September 2017
Jonah Tindale's avatar
Jonah Tindale

Great concept for low mileage drivers

5
This concept will greatly help drivers who travel lower miles in a year, instead of the flat rates charged by conventional insurers. Reviewed on: 28th September 2017
Nathan Part's avatar
Nathan Part

Excellent and practical!

5
The crew that have thought of and designed ByMiles have done a fantastic job. Their service is outstanding and I would 100% recommend ByMiles to friends and family on the basis of ease, service and practicality. I'm driving a lot lately so I expect this month would be expensive - but as a relatively new driver I can't fault the idea at all. Usually I only drive to work and back (and during the first trial, to sixth form and back) and only paying for the miles I use could make my insurance a lot cheaper. Additionally, I would expect that this type of insurance would also lower the amount of people doing silly trips! A 5 minute drive is a 15 minute walk, and I think people would want to save a few pence by walking - which is great! I look forward to seeing the progress ByMiles make! Reviewed on: 28th September 2017
Lexie Hamilton's avatar
Lexie Hamilton

Convienant insurance for a city girl

5
This is ideal as I maybe use my car once a month, if that. I would save and it will also prove that I'm a good driver. Will be nice to be rewarded Reviewed on: 28th September 2017
Rebecca Earles's avatar
Rebecca Earles

Relevant and cost-sensible offering

4
I am a 53-year old, very occasional driver with 30 years' accident-free driving experience, but otherwise facing outrageous insurance premiums in the UK - as a non-Brit with little insurance/no claims history here. So, this offering is right for me. Reviewed on: 28th September 2017
wuerstchen's avatar
wuerstchen

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