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By Miles: Car insurance reviews

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4.90
Based on 13,081 reviews, last reviewed 17th Oct 2025
36300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Fantastic

5
Easy to use, quick responses, very understanding, great value, trackable spending and location Reviewed on: 1st August 2019
Kyrstie Marie's avatar
Kyrstie Marie

Best so far

5
This is a great way to pay for insurance. Less initial outlay. Pay monthly for the miles I have driven and great as it helps me to see timings and mileage. Would definitely recommend it. Also, any contact I have had with customer assistants they have been extremely helpful. Reviewed on: 1st August 2019
Glenys Oates's avatar
Glenys Oates

At last an insurance that meets my needs

5
Most of my driving is local so being introduced to By Miles insurance by a friend, where after the initial deposit I am only charged for the miles I drive was very appealing. The Miles Tracker was easy to fit in my car and I can see all the miles I have done using their app. The staff were very helpful with my initial queries. Would highly recommend By Miles. Reviewed on: 1st August 2019
YEP's avatar
YEP

Don't know why nobody thought of this before !

5
perfect car insurance for someone who doesn't drive many miles, why should I pay as much as someone who drives more miles! It also has the added benefit of providing a tracker devise free of charge! Reviewed on: 1st August 2019
Donald Riley's avatar
Donald Riley

Simple, fair, better

5
Can’t fault the by miles experience and have recommended to a lot of people. Great experience and I’m saving a lot from traditional insurance. Reviewed on: 1st August 2019
Tim McCosh's avatar
Tim McCosh

Good value cover

5
Provides good cover for low-mileage motorists at a sensible cost. Reviewed on: 1st August 2019
Robert Thurman's avatar
Robert Thurman

I have found the Holy Grail

5
I am a retired citizen and only use my car now and again. Paying by the mile makes such a difference and it's much cheaper than conventional policies with all the extras at no additional costs. Very easy to setup and use the Bymiles app. The whole process of applying for the insurance, setting up the control box and communication was first class. Reviewed on: 1st August 2019
Ken Cobby's avatar
Ken Cobby

Easy, convenient, low cost

5
What's not to like? Great idea which lets me pay for insurance monthly (but without any interest costs or fees). I don't do that many miles but of the few longer trips I've made, most have been over 150 miles a day so I don't pay more than the cap. All in I think it is an economical and fair way to buy car insurance. The box plugs into a socket in the car and takes a couple of seconds. Hopefully they're still as reasonably priced next year when I come to review! Reviewed on: 1st August 2019
Douglas Campbell's avatar
Douglas Campbell

Insurance how it should be

5
I’ve been using bymiles for a little while now. Great car insurance /great customer service and a simple process to take out car insurance. I have no problem recommending bymiles to family and friend and anyone else who will listen to me.well done bymiles for shaking up the car insurance industry. Reviewed on: 1st August 2019
Lemons1366's avatar
Lemons1366

Perfect in every way.....

5
Simple and easy to use, basic english and to the point.. Nothing is a worry. Answer questions and concerns with ease, by text, by email, by app and by phone. Friendy and super knowledgeable staff that treat you like a customer, person and always have the time for you. Love the ap, able to keep a eye on everthing to do with car... Perfect car insurance in every way. Reviewed on: 1st August 2019
Vicky Prophet's avatar
Vicky Prophet

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