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By Miles: Car insurance reviews

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4.90
Based on 13,081 reviews, last reviewed 17th Oct 2025
36300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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1%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Fantastic

5
Great fantastic service, and helpful staff. Reviewed on: 1st August 2019
Jeana 's avatar
Jeana

Great fast service

5
Good cheaper way to insure your car and only paying how often you use it not how you drive great customer service and fast replies on the app Reviewed on: 1st August 2019
Mark's avatar
Mark

Very quick and easy to insure my car very most of all a competitive price

5
Professional friendly service easy to use very happy with the price this is the future of car insurance Reviewed on: 1st August 2019
Tony Cosaitis's avatar
Tony Cosaitis

good value car insurance

5
i found faith very freindly and very helpful,the whole process was very easy and the quote was very competive and sometimes a lot cheaper than other companys Reviewed on: 1st August 2019
Andy Jeffery's avatar
Andy Jeffery

Car insurance pay per mile

3
Easy car insurance with a few clicks online. Answer the questions and make you’re cheap annual payment then you’re covered once they send you a confirmation. Plug the miles tracker in you’re car and you’re tracked at 8p a mile. Pay every month for what you’ve used. Customer service advisors need to start reading emails properly rather than skim reading. I have taken the time to write a detailed emails out including all my details, a good customer experience is to reply to every question a customer asks. Reviewed on: 1st August 2019
mccue90@outlook.com's avatar
[email protected]

Superb new offering

5
As a car owner in London but a limited user, By Miles has potentially saved me c. £250 on my car insurance (relative to Direct Line renewal quote). First heard mentioned on Investor's Chronicle podcast as an investee company of Octopus, making the switch could not have been easier. Will recommend (and have done already). Ollie Reviewed on: 1st August 2019
Ollie Blears's avatar
Ollie Blears

I Love By Miles

5
What a simple, hassle free insurance company. Absolutely love it. I'm sure it helps that my premiums reduced by 50%. Reviewed on: 1st August 2019
Daniel Simmons's avatar
Daniel Simmons

Efficient and helpful

5
So the plug in arrived, took less than 1 minute to fit and then the app was very straightforward. Beyond simple to use. My tracker lost signal once so it appeared I had removed it. They contacted me immediately and were able to resolve the issue straight away. The email reminder of the monthly payment is helpful. Overall the best service I have ever received from an insurer. Very happy I made the decision to buy with By Miles. Reviewed on: 1st August 2019
LJ's avatar
LJ

My best decision By Miles

5
I’m retired and live in London so qualify for free transport all over town. I hardly ever use my car - maybe 1/2000 per annum (<- ex Latin teacher lingo...) but that makes no difference to any other insurer who not only refuse to make anything other than a token reduction in premium for low mileage but even charge me more for being retired, as if I’m some reckless teenager who now has licence to go to endless country pubs for lunch, have a few beers and drive home. What a joy it was to find By Miles. Their customer support was speedy, helpful and easy to contact, their app (even for this ol’ geezer) was a cinch to navigate and to use to get a quote, their premium for parking my car was £200 cheaper than anyone else and the added per mile costs (for me not that many miles) are not only extremely cheap but also made even more attractive by my £50 token from a friend referral. Every time I make a journey a notification pops up on my phone of the mileage covered and the cost (minimal!) and a similar summary at the end of each month. It’s perfect for me - terrific in every way - and I’d certainly recommend (I already have) to anyone and everyone, especially those, like me, who don’t do too many miles each year. A top insurance in every respect and one of my best decisions this year By Miles. Reviewed on: 1st August 2019
Steve Smith's avatar
Steve Smith

Best car insurance policy I've had I over 20 years of driving.

5
This is my first year I have been insured by By miles and I can honestly say this is what the people in the UK like myself have been crying out for. For so many years I feel, and I'm sure so many others feel that the price of car insurance has been nothing short of daylight robbery, I feel the industry as a whole have been taking advantage of the majority or the population by categorizing bunches of people together, and generalizing them based on bad driving of a particular group, area they live and o6her factors. This is to best inflate the cost of premiums to allow for bigger profit. I feel that By miles take me as an individual, and look at all of my particular quality as a driver, (as well as any faults I may have) therefore are able to have a true picture of who i am and this shows in the massively lowered price in the premiums I pay. I wish all 5he By miles team the best of luck in these awards, they deserve it. Thanks William Kirkham Reviewed on: 1st August 2019
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Will

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