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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.88 (13081 reviews)

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4.88

Based on 13,081 reviews, last reviewed 3rd Sep 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

By Miles have been excellent. By Miles have been excellent. They handled my claim quickly and made everything really easy from start to finish. The pricing has always been fair — I... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

New customer beginning my second year with my miles.

New customer beginning my second year with my miles. Nothing but praise for this company. Great that they listen to what you would like and aim to please.highly recommend. Reviewed on: 18th August 2025

All car insurance should be this good.

By Miles insurance is fantastic value and the app is so useful Reviewed on: 18th August 2025

Excellent system of insurance for me

Excellent system of insurance for me Reviewed on: 18th August 2025

Very good company to do business with.

Very good company to do business with.. Great idea to pay per mile. Customer service is very good and always reply promptly with any enquiry. Reviewed on: 18th August 2025

Cheap Insurance. Great customer service.

By Miles are pretty much the cheapest car insurance I have ever had and I have been driving for over 30 years. It even went down a little this year! The customer service is excellent, they get back to you really quickly, you can reply to their emails (no ‘no reply’ emails and no web forms when you want to ask a question). The app makes it easy to disconnect your tracker for MOT’s or repairs. All round great service. I would recommend them to all low mileage drivers. Reviewed on: 18th August 2025

Customer Service

Customer service was very helpful when I changed my car midway through year. Reviewed on: 18th August 2025

Help from customer service.

When I needed answers and advice, from customer service I had a quick response and delivered the help that was required quickly. Reviewed on: 18th August 2025

I like that if I do fewer miles than I expected to,...

I like that if I do fewer miles than I expected to, I get a refund, also that I'm able to see mileage I've used for each trip. Fortunately I haven't needed to make a claim, so far, so can't comment on Bymiles service for when dealing with a claim. Reviewed on: 18th August 2025

By Miles have been brilliant.

By Miles have been brilliant. The customer service team are excellent. When I had an emergency operation causing me to be bed bound for weeks, causing my car battery to die and my tracker to lose connection, the customer service team where really helpful and reassuring when I got the automatic notification warning me to plug in my tracker or be charged the maximum each day. They were really helpful in reassuring me that I would not be charged. Every time I have had to co tact the customer service team they have been excellent. The entire concept of by miles insurance is fantastic for me as I drive so rarely as I chose to walk to work etc, and to have this brilliant concept backed by a brilliant support team is amazing. I am very happy with my experience! Reviewed on: 18th August 2025

Great app features which can save money

A recent engine issue showed up in one of your app features which saved time and money finding the issue - thank you Reviewed on: 18th August 2025

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By Miles: Car insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

2

About this product

Review By Miles: Car insurance now

By Miles Car insurance reviews (13081)

New customer beginning my second year with my miles.

All car insurance should be this good.

Excellent system of insurance for me

Very good company to do business with.

Cheap Insurance. Great customer service.

Customer Service

Help from customer service.

I like that if I do fewer miles than I expected to,...

By Miles have been brilliant.

Great app features which can save money

Review By Miles: Car insurance now

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