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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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1%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Great company, great service

5
Had no issues from day 1 with by Miles. Any queries they answer straight Away Reviewed on: 9th August 2022
Sean Toye's avatar
Sean Toye

Great idea

5
PAYG insurance what a great idea!! Reviewed on: 9th August 2022
Kevin Legg's avatar
Kevin Legg

Insurance for people like me

5
By Miles ticks all the boxes: I'm only paying for what I use, the costs are billed every month and I'm kept fully informed at every stage and all their communications are down to earth and customer focussed. A pleasure to deal with them. Reviewed on: 9th August 2022
Alan Morris's avatar
Alan Morris

Positive and productive

5
Inclusiveness and transparency and easy to understand policy. Reviewed on: 9th August 2022
0luwaseun 's avatar
0luwaseun

Fantastic Value, great service

5
Easy website to use. Fantastic value now I am retired and my annual mileage has dropped from 8000 miles to 2000 miles. Reviewed on: 9th August 2022
Alan Woosey's avatar
Alan Woosey

First class experience!

5
The whole experience has been excellent. Absolutely great for a low mileage driver like myself. Reviewed on: 9th August 2022
Adrian de Baat's avatar
Adrian de Baat

Excellent service at a competitive price .staff are very good

5
Since joining nearly 3 years .service has been impeccable. Any queries soughted out with out fuss Reviewed on: 9th August 2022
Geoff's avatar
Geoff

Great value for money and good customer service

5
Great for people who don’t do many miles like myself. Only pay when I use, works out very cost effective Reviewed on: 9th August 2022
Toni's avatar
Toni

FIRST CLASS INSURANCE!

5
Wish I had found By miles sooner.Fantastic idea that you only pay for insurance when you are using the car.This has saved me so much money not only paying less for car insurance but also fuel too since you think more about whether journeys are necessary.Plus the customer service is excellent.Whenever I have been in touch my query has been dealt with quickly and efficiently! Thank you Bymiles you have been great! l would highly recommend Bymiles insurance to anyone who doesn’t want to waste money. Reviewed on: 9th August 2022
Jane's avatar
Jane

Easy to setup, saving money

5
Received and installed the vehicle tracker. That was it. Everything worked from day one. Saved around a £1000 in years 20 and 21 when I did not travel much. Nice smartphone app. Reviewed on: 9th August 2022
Dimitri KOH's avatar
Dimitri KOH

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