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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.91 (13081 reviews)

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4.91

Based on 13,081 reviews, last reviewed 17th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car insurance reviews (13081)

Review of the By Miles, Car insurance:

Easy and affordable

I've been with them for a few years and have saved myself ££££s Reviewed on: 12th August 2022

By miles the best company I have been with 3 years running

This is My third year running very happy Reviewed on: 9th August 2022

ByMiles an excellent company!

I had a car accident recently and the attention and advice given was excellent, Well Done! Reviewed on: 9th August 2022

Easy to use app and has saved me lots of money

Delighted with pay per mile approach Reviewed on: 9th August 2022

Wonderful

I am customer for about 3years they are wonderful….. Reviewed on: 9th August 2022

Very good very economical for those who less driving.

I am less driving and less pay. Find very economical car insurance company. Reviewed on: 9th August 2022

Save your money

I never seen this much cheaper Insurence in my life this is the best insurance for short distance driving people Reviewed on: 9th August 2022

The fairest way to pay for car insurance

I am a low mileage driver so I love the fact that I pay less if I drive less without compromising on the quality of the cover provided. ByMiles is perfect for me needs and provides a quality service. Also the app provided me with useful activity data and policy info- without the need to login and out every time, and when it came to renewal- ByMiles didn’t automatically increase the premium like every other insurer I have been with (and then you would have to call them to get a “discount” back to previous year’s premium), they are the first insurer that actually reduced my premium upon renewal which shows their commitment to offering genuine customer service. Reviewed on: 9th August 2022

Excellent value

Excellent value insurance, done in a smart and fair way. Reviewed on: 9th August 2022

Great premise, terrible customer service

The idea is great and definitely can save drivers a lot of money if given a good quote for the per mile cost. Where they are let down is how terrible the customer service is and that's when you eventually get through to them as it takes hours to get an answer to basic questions. Once you do get through you will be spoken to and given generic robotic responses that do not answer what you have asked, once you do push for an answer they will just end that chat. I am only still with them because they are much cheaper than other insurers, otherwise avoid them. Reviewed on: 9th August 2022

Excellent service

Excellent service, great price brilliant for me as I don't always drive and only pay when I do. Very happy customer Reviewed on: 9th August 2022

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