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By Miles: Car insurance reviews

Name: Car insurance
Rating: 4.91 (13081 reviews)

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4.91

Based on 13,081 reviews, last reviewed 17th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car insurance reviews (13081)

Review of the By Miles, Car insurance:

Easy and affordable

I've been with them for a few years and have saved myself ££££s Reviewed on: 12th August 2022

Modern car insurance

Really easy to install tracker and lovely app to track mileage and spending on. Regular emails to remind when the payment will be taken too. Reviewed on: 9th August 2022

10/10

Best car insurance I have had. Only pay for the miles you use. Customer service brilliant. Reviewed on: 9th August 2022

Great value for money.

It’s nice to only pay for how much my car is on the actual road Reviewed on: 9th August 2022

Best insurers I've ever used!

In my second year of using this company, couldn't see myself ever renewing with anyone else now. Reviewed on: 9th August 2022

Amazing efficient service!

By miles are really great at letting you track your miles and set up payments. Their support team are very efficient at solving any problems. Reviewed on: 9th August 2022

Excellent service for great insurance

I only drive for the commute and the odd local trip, but I was hesitant to switch to them but after being talked through the set up with their team it was remarkably easy and i'm saving a fortune. Should have done it years ago. Reviewed on: 2nd August 2022

Great Service

I've been a customer for over a year. I love the app, my renewal was really easy and the product is much better than my previous insurance, for a lot less money. Reviewed on: 1st August 2022

Innovative and fair

The product is easy to use puts me in control of my spending. Reviewed on: 21st July 2022

Excellent customer service

I used bymiles for a year as I didn't travel much, the service was great, when ever I had a question I could just put it in the chat and I would a reply soon after or have a conversation there and then, sometimes they could be busy but hardly happened to me. Always was pleased to help and I never felt I was asking to many questions. If I had to take my car in for a service I would just pop it in the chat and obviously they would ask a few security questions but then I would just say it was in service and the device may be removed for this. Never an issue. Just let them know. I drove to Cornwall and they cap it 150miles for a day so anything after that was free, so cost me no more then £10 to get there and £10 back. I changed my car and they helped me move the insurance across to the new car with a new agreed price which wasn't any extra, they even showed a screen shot of where to put the plug in device. I did learn this after I took out 1 day insurance as I was in a rush and didn't consider just changing it over, just need to check the car is compatible for the device but they probably have solutions for that I would believe. If I wasnt going to be doing more miles from now on I may had stayed with them, and the renewal was more. You just got to save up for the initial deposit (parked fee) and then you pay each month for the miles used. You can also track the car with the device on the app, always an added bonus and peace of mind it's where you left it. Lol. Insurance will only cover you for that car as it linked to the device and car reg. Overall very happy. Probably would be good for a deaf person as it's all done by text on the app, no phone, well I didn't phone them ever anyway. Reviewed on: 2nd April 2022

Shocking Experience for a loyal customer

Shocking experience. Been a loyal customer for 4 years. Increased my excess from £350 to £1100 (266%). Never had a claim, car garaged at night and an average of less that 2000 miles per year. I obtained a new quote from the same insurer, at a lower premium and an excess of £350. Not interested in anything i had to say and offered to cancel my policy Reviewed on: 30th March 2022

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