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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

Review By Miles: Car insurance now

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By Miles Car insurance reviews (13081)

Shocking Experience for a loyal customer

1
Shocking experience. Been a loyal customer for 4 years. Increased my excess from £350 to £1100 (266%). Never had a claim, car garaged at night and an average of less that 2000 miles per year. I obtained a new quote from the same insurer, at a lower premium and an excess of £350. Not interested in anything i had to say and offered to cancel my policy Reviewed on: 30th March 2022
K G 's avatar
K G

Bymiles is cheap

5
Really good if you don’t drive a lot . The best thing is £100 worth of miles credit for signing up friends and family. https:// bymiles.co. uk/ refer / OY66GMG Just remove the spaces Reviewed on: 25th February 2022
Tahera Begum's avatar
Tahera Begum

The best insurance option

5
When u found out about by miles I was thrilled, it just made sense to only pay for the miles I used, and since I wasn't using my car as often during this pandemic it was really ideal Reviewed on: 20th February 2022
Natalie 's avatar
Natalie

Rubbish customer services

1
I had to give a review and wouldnt let me put no stars. 1) I made a geniune mistake in not realising that I need to put a device in my dead cigarette lighter.. I didnt read the blurb. So this error cost me 50 pounds. Ouch.. As they have charge me 50 pounds for an administraton fee. Of which they wont refund. 2) There customer services did not cancel the policy of when i asked them for it. 3) The claims company did not recogonise my car registration, heavens knows what would of happen if I had been involved in a car accident. Stay clear of this uncaring company, of which has refused to get a manager to speak to me. I wish i could show documentated proof of how i have been treated by this company. Just abysmal. *DO NOT USE* There refund policy sucks, when it takes 21 days to refund to my card. What the hell. So they hold onto your money. Reviewed on: 4th February 2022
Jason Harvey's avatar
Jason Harvey

Excellent customer service

5
I messed up a little on my application, but the team at bymiles sorted it out very quickly. In the end I was required to cancel my insurance and re-apply, but this was made very simple and what could have been a tricky issue was understood and resolved very quickly. Very Impressed! Reviewed on: 22nd January 2022
tommo90's avatar
tommo90

Revolutionary concept

5
Great way to calculate insurance if you don’t drive a lot. Definitely recommend to friends and family. Please use my link for free £100 bonus mileage . https://bymiles.co.uk/refer/OY66GMG Reviewed on: 8th January 2022
Tahera Begum's avatar
Tahera Begum

Saved £160!

5
We recently moved to By Miles after LV quoted us £557 for 6000 miles per year. We are not high mileage drivers so by moving to By Miles we have saved £160 based on 6000 miles & might save more if we have more Covid restrictions ☹ If you use the below you will also get £50 credit which is 1428 miles FREE https://bymiles.co.uk/refer/W40SBW Reviewed on: 11th December 2021
brett wainwright's avatar
brett wainwright

Great service - best price

5
Use my link and you'll get £100 of miles for free when you sign up: https:// bymiles.co.uk/ refer/HT17YOV (just delete spaces when copy and pasting link) I've had a brilliant experience so far - works out so much cheaper than any other comparison I've done, communication has all been super easy and a pleasure to use and they offer some great things like all policies including business insurance and no claims protection as standard! Reviewed on: 15th November 2021
Emma Howe's avatar
Emma Howe

£100 free worth of miles Great company

4
Get £100 free worth of miles with the referral link https://bymiles.co.uk/refer/WJ64BNE Reviewed on: 4th November 2021
wadzy wadzy's avatar
wadzy wadzy

So good, I came for seconds!

5
I would say I have left reviews for maybe 4 or 5 organisations in the last 15 years. It’s just not my thing. But, I’m doing this because I just find the service absolutely top notch. The concept itself is absolutely clever and in my opinion, ingenious and at the same time very simple and straightforward. You pay an upfront charge for when car is not been driven and then get charged per mile you drive. At first, I thought it was a gimmick; there’s got to be a catch. Maybe the by-mile cost would be high. Maybe the initial lump cost would be high. But nope. The mile cost is 3.1p per mile (slightly up from 3.0 last year, but that’s minimal). For my own policy, the lump sum was £178.73 for the whole year. This is a reduction on my last year’s bill, which was more than£200 (still low for what it is fir me). You know the crazy thing, this is including the premiumI had to pay for having a speeding ticket! So, it could have been cheaper! I drive very little. About 4 to 10 miles per day on a 5 day week. So, it adds up to nearly nothing when you compare to what I’d pay for other types of insurance (I was quoted between £500 to £750) by other insurance!). Then there’s the app. Very sleek, smooth and functional with tools to help you do all sorts of things. As a geek, this was an absolute bonus. You can see every single journey you’ve made, know exactly how much you’re using and how far you’ve driven. Your whole policy and everything to do with it is on the app. No paperwork anywhere. The app can wirelessly diagnose problems with your car and give you the problem code (right now, I have a p0646 diagnosis, which I’ll be taking to my mechanic). You can pre-plan a journey to see what it’ll cost you before you start and loads more….all in a very simple and intuitive app. Are they perfect? Well, you are best off using this if you do not drive a lot or drive short distances to gain the most benefit. Even so, there’s a cap on how much you’re charged per day, irrespective of mileage (can’t recall the exact cap). Oh, and if you park your car and can’t find it, the app can help you trace the car! Fir me, it’s the best type and way to insure your car. I was with them last year and did not hesitate to renew (even before I knew that I’d be paying cheaper). Do not hesitate. Go for it! If you’re lucky and introduce someone, you do not even need to pay for the miles you drive. I did not pay a penny last year as I used the referral to get some family on. To get a £50 credit (and I get too), use this link https://bymiles.co.uk/refer/FE13VOG Even if you chose not to, don’t hesitate to join them. You’ll thank me! And no, I do not work for them. Just a very happy customer. Reviewed on: 30th October 2021
Franky's avatar
Franky

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