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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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See only 5 star reviews
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

The best deal for low mileage drivers

5
The only car insurance that fully embraces and compensates low mileage drivers - By Miles are by far simply without equal! Reviewed on: 7th August 2021
john-littleton@hotmail.co.uk's avatar
[email protected]

Great insurance cover for my current needs, however...

3
Great insurance cover for my current needs: since the start of the pandemic my entire car use has changed dramatically, and the policy afforded by ByMiles has helped save me a lot of money while still giving full cover and peace of mind. However, due to a serious screw up on their behalf at the start of my policy, I can't give them full marks. Essentially I had 10 years no claim discount to carry over from my previous insurance company. They claimed they couldn't find it, so I found it for them. Then when I found it for them, they said it wasn't valid because the previous insurance company hadn't validated it, so I got the previous insurance company to validate it. Then they said still couldn't accept it because they couldn't get it validated even though I had done all the leg work for them, I even gave them the contact information of one of the managers of the previous insurance company, and the written letter of certification from that manager, to ByMiles AND this still wasn't enough. Eventually, the manager from the previous policy called ByMiles to confirm the NCD I hold and ByMiles finally relented, but only after threatening to close my policy and leave me insurance-less over night. Other than that, they've been fab. Reviewed on: 7th August 2021
R_delaroza's avatar
R_delaroza

Great Insurance

5
Being a very low mileage user I find By Miles car insurance to be excellent for my needs. Reviewed on: 7th August 2021
Paul Giali's avatar
Paul Giali

Excellent friendly service

5
I have always had prompt and helpful service from By Miles. Fortunately I have not had to make a claim, but I would expect the same level of assistance to continue. Reviewed on: 7th August 2021
Martin Jones's avatar
Martin Jones

what not to like if saving me money.

5
Do not use my car much & only locally.Longest journey to visit family 200 miles round trip probably 4 times a year,in normal circumstances. I think this is a great idea,not being made to pay large premium as not on roads much.Have already got 1 friend signed up& got others interested...think as they had not herd about it before,were waiting to see how I got on.Now am telling them the few pence it costs each time go out in car,they will I am sure sign up when need to renew. I also like the fact I always know where my car is,that's brilliant. Reviewed on: 7th August 2021
sue savage's avatar
sue savage

Easy

5
Very simple and easy pay as you drive Reviewed on: 7th August 2021
Kamran Arshad's avatar
Kamran Arshad

Good

4
Quick customer service however only downside is that on weekends they are closed. Cheap compared to others so id recommend Reviewed on: 7th August 2021
M's avatar
M

SO EASY FROM START TO FINISH ON LINE.

5
I WAS UNSURE AT FIRST AND I AM 76 BUT IT TURNED OUT TO BE THE BEST MOVE I MADE> Reviewed on: 7th August 2021
KARL LEVERTON.'s avatar
KARL LEVERTON.

Still taking other insurers to the cleaners

5
So easy to setup and understand. They even make it easy when you change car! Reviewed on: 7th August 2021
Dave Belcher 's avatar
Dave Belcher

Meets a need in the market - fair prices for low mileage drivers

5
I don’t use the car on a day to day basis so my mileage is very low. By paying only for the miles I do, I pay a price for my insurance that’s a small fraction of the best price I could have got elsewhere. Reviewed on: 7th August 2021
thomascolinfreeman's avatar
thomascolinfreeman

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