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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Surprise Discovery

5
Found By Miles by accident, read the reviews, which led to be a customer for second year running. Excellent customer service, could not fault them. Would take a lot to lure me away from them. Reviewed on: 5th August 2021
JDance's avatar
JDance

Fair insurance for low mileage

4
Haven't needed to claim but this is obviously the way to go for low mileage drivers. Reviewed on: 5th August 2021
Gav's avatar
Gav

Fair insurance, great app

5
This should be his all policies are priced. Most cars spend 95% of their lives parked up, at little risk of damage, so why should this be charged at full rate? By Miles have nailed it, with a low standing rate, and per mile charge Reviewed on: 5th August 2021
Richard Wilkins's avatar
Richard Wilkins

Great insurance company

5
Great insurance company to you use for low mileage drivers. Will recommended to family and friends Reviewed on: 5th August 2021
Ruda Reggi's avatar
Ruda Reggi

Simple, Easy and Fair!

5
I’ve been with ByMiles for the past year. I am very happy with the level of cover I get including full comprehensive European cover whilst abroad for up to 90 days. - Can’t say no to that even though I am not using it Its good to know that you’re fully covered abroad same as at home if needed. I love ByMiles and I’ve just taken out another policy with them for my new car. If someone is wondering whether should go for it - well my advice is go for it. You won’t regret it! Stay safe and good luck, keep on the good work! Reviewed on: 5th August 2021
Kristiyan Rusinov's avatar
Kristiyan Rusinov

Air miles is the bomb

5
Excellent customer service + Well designed app easy to use + Fair prices = Happy camper :) Reviewed on: 5th August 2021
Joseph Sackur's avatar
Joseph Sackur

How car insurance should be

4
I pay for what I use, such a refreshing way to pay for car insurance, the most fair and forward thinking car insurance company I've had the pleasure of using. Reviewed on: 5th August 2021
christopher phillips's avatar
christopher phillips

Tina Turner said "Better than all the Rest"

5
Driving for 58 years used most of the big indurers who have no loyalty to exiting clients but prefer to reward new business.This years renewals did not recognise less driving in 2020 but happy to increase premium. Having found By Miles I have nothing but praise for the customer service and innovative pricing and have no doubts that I will be with By Miles when renewals comes up again in January rather wasting my time getting uncompetitive quotes from others. I have lost count as to how many people I have told about by Miles including hundreds on BA facebook groups. Once bitten by others is more than enough to now ignore the so called big insurance providers. Reviewed on: 5th August 2021
George Eleftheriou's avatar
George Eleftheriou

Excellent Insurance

5
Proactive and efficient company. Reviewed on: 5th August 2021
Richard Long's avatar
Richard Long

Excellent

5
As described works really well for me as I have access to a company vehicle, so don't always use the car Reviewed on: 5th August 2021
Steve Mcavoy's avatar
Steve Mcavoy

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