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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

A safe trip

5
First cladd infomation, very helpfull Reviewed on: 4th August 2021
Glenda tuson's avatar
Glenda tuson

Brilliant company

5
Very easy to contact and professional. Keep you up to date and provide good tips for driving at different times of the year depending on the season Reviewed on: 4th August 2021
Mandeep Badyal's avatar
Mandeep Badyal

Very good car insurance

3
They understand and met my needs very friendly and I would recommend them to everyone that need car insurance Reviewed on: 4th August 2021
Howard McDonald's avatar
Howard McDonald

Excellent

5
By miles is an excellent service for low mile drivers an customer service is excellent Reviewed on: 4th August 2021
Bobbie Bro's avatar
Bobbie Bro

Quick, easy and manageable

5
Good experience so far, although I have not made any claims. I found it affordable, competitive and straightforward. I like the app too. Reviewed on: 4th August 2021
Dd's avatar
Dd

More than I could ask for

5
Such an amazing concept for insurance, for myself I drive my car on average 100miles in a year, most insurance companies would have me paying over £500 for the luxury which hardly seems worth it. I was at the point where I was considering getting rid of my car until I came across By Miles. I payed a small one off fee to insure my car whilst it’s parked and then I pay by the mile, so far I’ve had the policy for 4 months and spent under £13. I am so impressed with every aspect of this insurance, it does what it says on the tin and the level of customer service is impeccable. At any point day or night you can speak to a real person who is available via online chat or phone and they are very quick to answer any questions you have. I will never shop elsewhere! Reviewed on: 4th August 2021
Joanne Davies's avatar
Joanne Davies

Simple and easy

5
Seamless joining process. Clever adn discreet box which tells you exactly where you should plug it on your vehicle. Useful notifications to tell you your journey cost and monthly summary. Extremely glad to have joined. Reviewed on: 4th August 2021
Marcel Jones's avatar
Marcel Jones

Perfect cover for my needs

5
This insurance works out cheaper than the rest, so good to have an insurance provider that offers a pay per mile policy. Very simple to set up and use, I like the app and had to speak to customer service recently who were very helpful, good communication is so important. Reviewed on: 4th August 2021
Emerald Meisner's avatar
Emerald Meisner

I recommend BY MILES to all my friends!!

5
This is the perfect insurance for me, I work in my town and shop for the family close by too, my bill hasn't gone over £15 in a month even with driving to see family in Devon or Brighton. The bonus when referring a friend is also amazing and is so generous. Highly recommend!! Reviewed on: 4th August 2021
Lisa Uniacke's avatar
Lisa Uniacke

Simple and affordable

5
Probably the most simple insurance I've had, no hassles and queries are answered fast Reviewed on: 4th August 2021
Rich hill's avatar
Rich hill

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