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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
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0%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Perfect insurance

5
Love that I only have to pay when I use my car as during the winter months it sits in the drive which means not having to pay money when it’s not in use. Prices are affordable too, well done By Miles Reviewed on: 9th September 2020
Siobhan Leith 's avatar
Siobhan Leith

Great insurance for new driverd

5
This is the first time I have used this company and I'm very satisfied with them Reviewed on: 9th September 2020
Richard coynr's avatar
Richard coynr

Stupidly simple concept

5
Stunning service and such a stupidly simple concept to pay as you drive Reviewed on: 9th September 2020
Rev Paul Whiting-Perkins's avatar
Rev Paul Whiting-Perkins

Most Sensible Insurance scheme on the Market!

5
As someone who drives different distances depending on work or adventure, the monthly payments have been a godsend. Customer service is fantastic, distances and all insurance details at your fingertips via app. Insurance could not be made easier. Reviewed on: 9th September 2020
Ben Howden's avatar
Ben Howden

1st time customer

5
I think it’s a amazing idea that you only pay for the miles you actually use. I do very little and even less this year with lock down! The email updates, app and communication is faultless I couldn’t be happier as a customer. Reviewed on: 9th September 2020
Zeena's avatar
Zeena

My insurance has never been so cheap

5
Amazing insurance company. For the first time ever I renewed with an insurance company. Some mths I pay £10 some I pay £40 sometimes NOTHING AT ALL!!! It how you choose to use your car. Definitely need more recognition Reviewed on: 9th September 2020
Kizzy Humphrey's avatar
Kizzy Humphrey

Hassle free Insurance

4
Hassle free insurance and good online service. Haven't had to claim yet so not sure how the claim process service is yet though. Reviewed on: 9th September 2020
Humayun's avatar
Humayun

Brilliant. Exactly right for people that do low mileage.

5
My son mentioned this to us. He had seen it on the television. As we do very little mileage each year we decided to give it a go. Our insurance was due for renewal and their quote was £100 more than the quote from bymiles we decided to change. So glad we did. The whole service was quick and easy. Would highly recommend. Reviewed on: 9th September 2020
Annie's avatar
Annie

Cost & Customer Service

5
My insurance has been reduced by approximately £200 per year and I find the Customer Service excellent. Reviewed on: 9th September 2020
Geraldine Eakins's avatar
Geraldine Eakins

Best customer service experience

5
Great friendly staff and always clear and informative with utmost care and diligence. Reviewed on: 9th September 2020
Syed Nuh's avatar
Syed Nuh

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