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Caravan and Motorhome Club: Motorhome insurance reviews

Name: Motorhome insurance
Rating: 4.85 (3729 reviews)

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4.85

Based on 3,729 reviews, last reviewed 23rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

All sites used well maintained and spot on All sites used well maintained and spot on Reviewed on: 23rd October 2025

Latest lowest rating:

1

Do your own research before renewing While waiting for my CAMC Motorhome insurance renewal to arrive I decided to complete an online quotation with them so when my renewal price arrived a... Read more Reviewed on: 8th October 2025

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About this product

The Caravan and Motorhome Club offer a motorhome insurance policy.

The motorhome policy includes cover for clothing, non-permanent fixtures and baggage. You also get up to 10 nights accommodation if your motorhome becomes unusable in an accident or loss.

Caravan and Motorhome Club insurance reviews help you find out what it’s really like to be a customer. If you’ve used Caravan and Motorhome Club insurance before, you can also leave a review and share your experience.

Caravan and Motorhome Club Motorhome insurance reviews (3729)

Review of the Caravan and Motorhome Club, Motorhome insurance:

Found through compare the market fairly easily

Found through compare the market fairly easily Reviewed on: 11th October 2024

More than pays for membership

Not had a need to make a claim, but they are always friendly and helpful when contacted. They premiums have always been much less that other insurance quotes - so much so that it more that covers the cost of annual club membership. Reviewed on: 22nd July 2023

Value

Great value for money and easy to arrange. Reviewed on: 22nd July 2023

Good service

The staff are always willing to help and listen to your concerns Reviewed on: 22nd July 2023

Peace of mind

Understanding of the needs of their customers. Reviewed on: 22nd July 2023

Great service

Always helpful on the phone - customer service is great. Heartily recommend. Reviewed on: 22nd July 2023

Good Price no fuss when you need to claim

I’m delighted with caravan club Motorhome insurance. Competitive and no fuss. Great! Reviewed on: 22nd July 2023

sensible price, good cover

since joining the motorhome and caravan club insurance I have had a good expirence the price is on par and sofar I have had no massive increase. the cover is very good Reviewed on: 22nd July 2023

Simple easy insurance at a very competitive price

I’ve been with them for four years now and they’ve always been excellent. Prices are very good and staff very helpful Reviewed on: 22nd July 2023

I trust this insurance

Have used the club to arrange my insurance for years. Suits my needs and they review cost at renewal time. When my friends bought a camper I suggested the club insurance and they were happy with the result. Reviewed on: 20th July 2023

A terrible experience making a claim.

I would not recommend at all. We had an accident in our motorhome in April, and it still has not been repaired. Dealing with the insurance company has been a nightmare. I have 7 pages of correspondence. There are 5 layers to navigate after informing the Club of an accident when making a claim - 4th Dimension (who log the accident), Devitt Insurance Services (the agent), AXA (the insurance company), Davies Group (an Engineering accident loss company), and an Independent Engineer. AXA do not even have an approved motorhome repairer, I had to recommend a repairer – which I did, the manufacturer of the motorhome, but their quote for repairs was rejected and I had to find another repairer. There are numerous departments and contacts within AXA, making dealing with them problematic, to say the least. I complained to the Caravan and Motorhome Club hoping they would be able to sort things out, but all they could do was lodge a complaint, which didn’‘t have any effect at all. I will not be renewing with the Club. UPDATE 05/10/2023 - We have motorhome insurance through the Caravan and Motorhome Club. We had an accident in our motorhome on holiday in France on the 24th April, 2023. We contacted the Club via an on-line form informing them of the accident and included photos. We had a response from the Club telling us to phone 4th Dimension in the first instance. Contact was made and we spoke to a very helpful gentleman, Neil, who said they were not part of AXA (the Club’‘s insurance company) but that he would log the claim with AXA, and he asked us to phone AXA directly to confirm when we got home. So far so good, but after that was when the problems started. Dealing with AXA directly has been a nightmare. There are 5 layers to navigate after informing the Club of an accident when making a claim - 4th Dimension (who log the accident), Devitt Insurance Services (the agent), AXA (the insurance company), Davies Group (an Engineering Accident Loss Company), and an Independent Engineer. I have 7 pages of notes highlighting attempted correspondence with AXA, with many noting “No response”. We later found out that AXA do not even have an approved motorhome repairer – apparently it was “a business decision not to have motorhome repairers within our network”. We had to recommend a repairer, so we recommended the manufacturer of the motorhome, but their quote for repairs was rejected as too costly and we had to find an alternative repairer, which we managed to do. This required me contacting several caravan repairers to see if they also repair motorhomes – many didn’‘t. Despite AXA not having approved repairers for motorhomes they continued to remark “We understand that you’‘ve chosen to use a garage outside our network”. Over the months we dealt with numerous departments and contacts both within AXA itself and other agents involved in the process:- Neil, 4th. Dimension/Devitt; Jake, AXA Claims Team; Samantha, Engineering Central support Team, AXA; someone at Davies Group; Andy, Independent Inspector reporting to Davies Group; Karen, Independent Inspector Group; Amy, Motorhome Claims Team, AXA; Jill, Motorhome Claims Team, AXA; Sean, Head of Complaints, AXA; Cath, Claims Negotiator, AXA;Tiffany, Engineering Central Support Team, AXA; Ella, Engineering Central Support Team, AXA; Natalie, also Head of Complaints, AXA; Martin, Customer Resolution Handler, AXA. This made dealing with AXA problematic, to say the least. I complained to the Caravan and Motorhome Club by telephone on 20th May, hoping they would be able to sort things out (after all, it is they who offer the insurance), but all they could do was lodge a complaint, which didn’‘t have any effect at all (it would seem that they merely act as an agent and have no influence or control once a claim is logged). The Club telephoned me on 6th September to discuss the complaint further and admitted that they hadn’‘t known that AXA don’‘t have an approved motorhome repairer! After a frustrating telephone conversation to AXA on 30th June, we lodged an official complaint directly with AXA. On the 3rd August AXA acknowledged by email that their service had left something to be desired and subsequently sent us a cheque for £250 as compensation, which went some way to recompense us for several months of worry and frustration. We finally collected the repaired motorhome on 27th September, 2023. Reviewed on: 20th July 2023

Reply from Caravan and Motorhome Club Dear Ian Donald Thank you for your feedback. We have been investigating your claim’s issues after you contacted us understandably regarding the concerns you have raised. Your complaint has been taken very seriously, as we wish all our members to have the most helpful and positive experience possible. Please do contact us directly at [email protected], with your updates or further concerns. Caravan and Motorhome Club Financial Services Response date: 5th October 2023

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