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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.77 (435 reviews)

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4.77

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Simples

Simple, precise and great service Reviewed on: 21st August 2019

First class customer service

Had a skiing accident in. Austria in March. Cedartree were outstanding in organising medical treatment in Austria and then making travel arrangements to fly me home. Absolutely faultless service. Reviewed on: 21st August 2019

Excellent website and customer service

Fortunately I did not have to make a claim, but I did require to consult the company on more than one occasion between taking out the policy and going on holiday, to alter my details. The website is excellent and very user friendly and the customer help facility, I found, is second to none. I would reuse this company in future and recommend it to family and friends. Reviewed on: 21st August 2019

Outstanding service!

Our family has been with Cedar Tree for several years and they have been outstanding. We spent a week in hospital in Spain with our almost 2 year old and cedar tree were extremely helpful, we were so thankful to be insured with them. Reviewed on: 21st August 2019

Great Ins and Great Customer Service

Great Insurance. Fantastic, quick, friendly and personal customer service Reviewed on: 21st August 2019

Clear and easy

First time I bought travel insurance and it was easy, and seemed good value. Reviewed on: 21st August 2019

No nonsense travel insurance

Excellent cover at a good price Reviewed on: 21st August 2019

Very likely

Cedar tree is a easy to use web site You have the choice of what format you want you document sent in and when you return from you holiday you revive an email asking f you have had a lovely holiday and do you require a claim form I have now used cedar tree twice and will definitely use them for my next holiday it’s very good value for money Reviewed on: 21st August 2019

Brilliant service

So easy to do on line , it quick and easy to do different options on cover and price Reviewed on: 21st August 2019

So easy

I like cedar tree insurance as it is so easy to use, and handy with the app too to access anything you need. Reviewed on: 21st August 2019

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