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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.77 (435 reviews)

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4.77

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Quick and easy

A very easy and cost effective insurer with different cover levels. Reviewed on: 21st August 2019

Good company to deal with

excellent on-line site, straightforward , easy to access and good quotes Reviewed on: 21st August 2019

Careful !

at renewal be careful to shop around and check your cover carefully as Cedar tree can be a little confusing with what they call they their products on comparison sites as opposed to direct. Reviewed on: 21st August 2019

User friendly

User friendly and very customer focused. Wife was ill on our honeymoon. Called Cedar Tree told me what to do and offered me numerous support. On coming back I put in a claim of costs incurred. Within a few weeks expenses were paid into my account! Very fast smooth service, they definitely have considered its customers in this product! Reviewed on: 21st August 2019

Super easy insurance

Great service very easy to arrange. No hassle one less thing to worry about. All sorted with in a few clicks. Reviewed on: 21st August 2019

Quality insurer and service

Peace of mind when traveling that your insurance and service and good quality. We would always use these guys Reviewed on: 21st August 2019

Holiday cover

Best travel insurance company we have used. Great customer service and very affordable prices Reviewed on: 21st August 2019

Flawless

An easy to apply for service and easy to navigate web site. The process from start to finish was seem-less and made my purchasing very easy to understand and complete. Great service overall. Reviewed on: 21st August 2019

Repeat customer

Have used a number of times and always been impressed with the service and value for money Reviewed on: 21st August 2019

Professional always

A very professional experience evertime. Very clear information provided. Recent delayed baggage claim dealt with efficiently. Reviewed on: 21st August 2019

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