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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.77 (435 reviews)

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4.77

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Renewed multiple years

Have renewed annual travel policy several times with Cedartree, fortunately not had to claim, easy enough and peace of mind Reviewed on: 20th August 2019

Very Open and Informative

Cedar tree make it very easy for you to access your information, they provide a great range of product choices and rewards scheme Reviewed on: 20th August 2019

Excellant

Very reasonable priced travel insurance covering everything you could possibly need Reviewed on: 20th August 2019

Helpful and understanding company.

We have used Cedar Tree for our holiday insurance over the last two years and have been very satisfied. They resolved issues promptly and without too much hassle. When our requests could not be met this year they were apologetic and courteous in all our dealings with the customer service team. Reviewed on: 20th August 2019

First class service.

Excellent value for money, I wouldn't use anyone else! A+ Reviewed on: 20th August 2019

Quick easy to use

After getting the quote, it was easy to follow the remaining step and get my family holiday insurance cover. Also with the app make thing easy should I need to claim. Many Thanks. Reviewed on: 20th August 2019

Safe hands

You need to be in a safe pair of hands when things go wrong abroad. Cedar Tree is my go to insurance company Because of their expertise and customer service. Reviewed on: 20th August 2019

Fabulous

Easy to use stress and worry free insurance Reviewed on: 20th August 2019

Good Value Good Cover

Good value and excellent cover. Easy to understand smooth purchase process. Reviewed on: 20th August 2019

Insurance that works

Never actually claimed travel insurance before. Was reasonably straightforward with cedartree. Reviewed on: 20th August 2019

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