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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.77 (435 reviews)

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4.77

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Competetivly priced!!

Easy to fill in the information needed to take out our policies for which both my husband and I had special medical issues. All covered! No Problem! Reviewed on: 20th August 2019

Excellent and a great easy to use app

An excellent service and great app Reviewed on: 20th August 2019

Mr Stephen Gledhill

Good helpfull company I will definitely use them again in the future Reviewed on: 20th August 2019

Great value

A good value no nonsense policy that is easy to get a quote for and take out. Reviewed on: 20th August 2019

Great price , great customer service :-)

I was looking for a competitive priced insurer that catered for people with pre-existing medical issues. I fount this in cedar tree... thankfully I didn’t need to use it for a medical condition but I did need to for a 15 hour flight delay, the claim process was painless... and communication was great furthermore my claim was paid within 7 working days. Fantastic will definitely use again Reviewed on: 20th August 2019

Excellent Policy Provider

Cedar Tree are an excellent online insurance provider, their choice of policy are second to none end their online account system is easy to use and access, i can't reccomend them highly enough. Thomas Barrass Reviewed on: 20th August 2019

Easy to use and did what it said on the tin

Easy to use, good price, fab app and all as subscribed, so to say it ‘does what it says on the tin’ Reviewed on: 20th August 2019

Insured us quickly and efficiently despite numerous health problems

Very quick and efficient process to buy insurance, thank you! Reviewed on: 20th August 2019

No fuss, good range of cover, no option really on cost just buy and be covered.

Bought my cover at the price I was willing to pay. Even had a friendly email to say it was expiring. Reviewed on: 20th August 2019

Really easy to sort

Luckily we didn’t have to make a claim so can not comment on that piece, however we found sorting the policy out really straightforward and all the documents easy to find. Really good price too. Would definitely use them again next time we go away Reviewed on: 20th August 2019

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