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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (434 reviews)

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4.77

Based on 434 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

Very upsetting and disappointing experience I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and... Read more Reviewed on: 19th September 2023

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (434)

Review of the Cedar Tree, Travel Insurance:

Very upsetting and disappointing experience

I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and promptly filed an accurate and timely claim in the beginning of July. We were asked for paperwork which we dutifully sent and after waiting a couple of weeks we were told a payment would be sent to us on receipt of the email if everything was deemed ok. I was unsure of the breakdown of the payment and sent an email to ask for clarification, but before it was even out of my inbox the payment was already in our bank account. We had chosen to pay a premium for "travel disruption" which promised to cover any additional expenses in the event of cancelled travel which applied to us in this circumstance, however this hadn't been mentioned and the amount sent to us didn't seem to have included these. I received no reply from Cedar Tree and so I sent a follow up which wasn't replied to until 24th August. This response said that my claim had been reviewed and these expenses were not covered (despite this being detailed in the premium we paid for). I therefore disputed it again. A week later, I was met with the same response which I queried yet again. The reply this time came swiftly and told us, without apology, that another review had been made and we had been overpaid in the initial payout and that nearly £400 was to be paid back to them asap, and detailing the bank account details to use. We were very shaken by this. I went back to them to question this and they then said there had been an error and it wasn't £400 but actually £300 due back! It is also worth noting here that despite being slow to answer my emails, the Cedar Tree phoned my around twice a day during this period in an attempt to get this money out of us. At this point my trust in the company has completely gone - I don't know who to believe, their calculations are incorrect every time I speak to them and it feels like they are plucking figures out of the air and hoping that we go away. At the date of writing we have had no response from them since 6th September. This has left us feeling vulnerable, shaken and with a dark cloud over what should have been a lovely family holiday. Not only that, but we've been made to feel as if we are the ones in the wrong. Please get travel insurance elsewhere and save yourselves the heartache of having to go through what we have. Reviewed on: 19th September 2023

Very pleased

A reasonable cost and easy to set up. Easy to communicate via different methods too. Reviewed on: 28th August 2019

Competitive Price

Good price. App is good. Discount for renewing Reviewed on: 28th August 2019

Fantastic service

Great customer service and expert advice when having to make a claim. Renewal was a no brained... Reviewed on: 27th August 2019

Indepth cover for all family,illnessess & All Ages

Fantastic friendly, reasonably priced,rewarded for remaining with them. Reviewed on: 27th August 2019

Everything an online holiday insurance provider should be

Straightforward to apply, easy to follow, clear information and good follow up. Reviewed on: 27th August 2019

Good Value

Going on a worldwide holiday so needed the extra cover as I always have a Europe policy and cedar tree is good value for money Reviewed on: 27th August 2019

Easy and great value

Booking insurance with cedar tree is so easy and the rewards help by bringing the price down on future cover Reviewed on: 27th August 2019

Easy Holiday documentation insurance to complete

No time wasting the online service was completely comprehensive and easy to complete the documents required. Reviewed on: 26th August 2019

Easy, intuitive quote process

Much easier to use their website than other ones I used to get quotes. Sensible responses to pre-existing medical conditions that were based on reality, not panic, and that actually asked about number of admissions (ie assessed risk sensibly!). Reviewed on: 26th August 2019

Excellent Website and Customer Service

Only Insurance Company I have used for the last number of years. Great Customer Service and simple easy to read documents. Reviewed on: 26th August 2019

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