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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (434 reviews)

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4.77

Based on 434 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

Very upsetting and disappointing experience I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and... Read more Reviewed on: 19th September 2023

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About this product

Want to read or write Cedar Tree travel insurance reviews? You’ve come to the right place, as Smart Money People is the UK’s #1 site for financial services reviews. Our community shares their experiences of using Cedar Tree so that people like you can make better informed decisions about their travel insurance options. Already had a Cedar Tree travel insurance policy? Post a review and help others by sharing your own experience today!

Cedar Tree Travel Insurance reviews (434)

Review of the Cedar Tree, Travel Insurance:

Very upsetting and disappointing experience

I am very upset and disappointed in Cedar Tree Insurance. We had to contact them due to a cancelled ferry on the return leg of our summer holidays and promptly filed an accurate and timely claim in the beginning of July. We were asked for paperwork which we dutifully sent and after waiting a couple of weeks we were told a payment would be sent to us on receipt of the email if everything was deemed ok. I was unsure of the breakdown of the payment and sent an email to ask for clarification, but before it was even out of my inbox the payment was already in our bank account. We had chosen to pay a premium for "travel disruption" which promised to cover any additional expenses in the event of cancelled travel which applied to us in this circumstance, however this hadn't been mentioned and the amount sent to us didn't seem to have included these. I received no reply from Cedar Tree and so I sent a follow up which wasn't replied to until 24th August. This response said that my claim had been reviewed and these expenses were not covered (despite this being detailed in the premium we paid for). I therefore disputed it again. A week later, I was met with the same response which I queried yet again. The reply this time came swiftly and told us, without apology, that another review had been made and we had been overpaid in the initial payout and that nearly £400 was to be paid back to them asap, and detailing the bank account details to use. We were very shaken by this. I went back to them to question this and they then said there had been an error and it wasn't £400 but actually £300 due back! It is also worth noting here that despite being slow to answer my emails, the Cedar Tree phoned my around twice a day during this period in an attempt to get this money out of us. At this point my trust in the company has completely gone - I don't know who to believe, their calculations are incorrect every time I speak to them and it feels like they are plucking figures out of the air and hoping that we go away. At the date of writing we have had no response from them since 6th September. This has left us feeling vulnerable, shaken and with a dark cloud over what should have been a lovely family holiday. Not only that, but we've been made to feel as if we are the ones in the wrong. Please get travel insurance elsewhere and save yourselves the heartache of having to go through what we have. Reviewed on: 19th September 2023

Simple & easy

Cedertree is simple & easy and I will be using it for my insurance going forward... great value for money Reviewed on: 22nd August 2019

Great customer service

When claiming for a delayed flight the process was extremely straightforward and settled quickly. Reviewed on: 22nd August 2019

5 star service

It was so easy to book my travel insurance online with cedartree - just a couple of clicks and I was good to go! They provided the best value for money. Having the app on my phone makes it so much easier than having to travel with lots of paperwork. Reviewed on: 22nd August 2019

Competitive pricing, great customer experience

I took out an annual family worldwide policy, documentation was all easily available. I also had to call during the life of the policy to explain about a new medical condition, all handled very professionally and policy updated. Reviewed on: 22nd August 2019

Overall good experience

Everything included. Clear and very well explained. Would be happy to use again for my trips Reviewed on: 22nd August 2019

In the forest of travel insurance Cedar tree stands tall.

Easy to deal with.super staff if you ever have a query.feel confident with them behind us. Reviewed on: 22nd August 2019

Excellent customer service

Easy to contact over the phone and matters dealt with by efficient, professional staff. We appreciate the contact from Cedar Tree both prior to and returning from holiday. Reviewed on: 22nd August 2019

Right product, right price

Getting the insurance was quick and easy via the website. The price was very good and covered all my extra needs for medical and gadgets! Reviewed on: 22nd August 2019

Excellent annual travel insurance

The web application was very straightforward even with medical disclosures. Very good coverage and love the app for policy so that it’s available at any time! Will definitely continue using this insurance. Well done! Reviewed on: 22nd August 2019

Excellent

Quick and easy, simply explained and catered for pre-existing conditions Reviewed on: 22nd August 2019

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