Write a review

Newsletter

Go to business site

Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49011 reviews)

View other Chase Bank products

4.86

Based on 49,011 reviews, last reviewed 23rd Jul 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Very pleased Really easy to manage my account. The 2% cashback is a real help Reviewed on: 23rd July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

Read all reviews Write a review

About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Review Chase Bank: Current account now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49011)

Excellent cashback service.

Excellent cashback service. Easy to use app with a simple interface. Reviewed on: 15th February 2024

Good Value for money - customer service is frustrating.

Chase do not seem to have a good system for giving customers information on their accounts. They send notifications that cannot be re-sent and customer agents cannot trace the content. Responses on their chat system are quick, but agents change within minutes and don't seem to read previous history or any query. Therefore account queries can be frustrating and turn to complaints quickly. The bank does give good value for money, but needs to provide cards for a second card holder and sort out their method for dealing with frozen cards. It is difficult to re-intate a card that has been locked due to a questionable transaction. It is not always possible to contact chase by a phone call whilst abroad. An alternative method for contact should be developed as it is worrying to have no access to cash on holiday. Reviewed on: 15th February 2024

Hassle free banking with high levels of customer ser...

Hassle free banking with high levels of customer service when needed. It's not surprising the traditional high street bank is experiencing challenging times when they're trying to compete with the likes of Chase. Reviewed on: 15th February 2024

The easiest switch i have ever encountered.

The easiest switch i have ever encountered. The help is real people right away. Everything on the app is simple to understand. The round up idea and interest you get on it is superb and no foreign exchange charges…..total customer orientation….superb Reviewed on: 15th February 2024

Easy to set up and use.

Easy to set up and use. Kept informed of all changes and benefits. Reviewed on: 15th February 2024

Good interest and reward

Give a good interest rate as well as a kick back on all purchases Reviewed on: 15th February 2024

Positive experience

Positive experience overall and love having 1% cashback on all purchases. Reviewed on: 15th February 2024

Great services that values customer loyalty

Great services that values customer loyalty Reviewed on: 15th February 2024

Very good and acceptable tremendous value for money

Very good and acceptable tremendous value for money Reviewed on: 15th February 2024

Great app

Haven’t needed customer service as the app is so easy to use. Reviewed on: 15th February 2024

Do you have a different Chase Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current account
from Starling Bank 4.88 from 27458 reviews
Student Current Account
from Halifax 4.27 from 11 reviews
Bank account
from HSBC 3.90 from 1388 reviews

Want to see more from Chase Bank?

Savings
from Chase Bank 4.83 from 23032 reviews
Credit card
from Chase Bank 4.81 from 383 reviews
Chase Protect
from Chase Bank 4.70 from 50 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub