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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49016 reviews)

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4.86

Based on 49,016 reviews, last reviewed 10th Sep 2026

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Brilliant security checks. Brilliant security checks. Great communication. Very good offers, amazing app. Great accessibility and flexibility Reviewed on: 10th September 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49016)

Review of the Chase Bank, Current account:

Great debit card for using abroad with no charges.

Great debit card for using abroad with no charges. 1% back on most purchases (limit). Reviewed on: 27th February 2025

Best in serving Customers

I have been with chase bank for 2 years now and it has been the best so far … You get 1p on every £1 spent with your card. Thank u Reviewed on: 15th February 2024

its very good I like the 1% cashback

its very good I like the 1% cashback Reviewed on: 15th February 2024

Reliable and Trustworthy

So easy to use. Customer service brilliant and very reliable. Reviewed on: 15th February 2024

Everything is excellent.

Everything is excellent. The app, the offers, the customer service - having an actual person available to ask things is just great. I’d highly recommend Chase to anyone. Reviewed on: 15th February 2024

.fast service and good app

Good app and fast back end service Reviewed on: 15th February 2024

Easy setup and breeze to use. Spend and earn!

It took me few minutes to set up my account. It was stress free. I also find their App very simple and straightforward to use. Whenever I make payment or recieve payment into my account, it is quick and I have never experienced any hitches whatsoever. Regarding my rewards and cashback, I am overly impressed how I'm able to save so much money while I'm busy spending my money. This gives me joy. Overall, I am truly a happy and very satisfied customer and I will gladly recommend Chase anytime any day. Reviewed on: 15th February 2024

This is a very convenient banking; flexible that all...

This is a very convenient banking; flexible that allows you to manage your funds with ease. I have always said no to on-line banking but this is different-you see the transactions straight away, the rate of exchange when you you it abroad. Reviewed on: 15th February 2024

Great service

Great app easy to use. Great savings account rates and cashback on everyday debit card spending Reviewed on: 15th February 2024

Very good service and easy to use app

Very good service and easy to use app Reviewed on: 15th February 2024

Nonsense In, Nonsense Out!

Experience has generally been very good up until the point that Chase started insisting that they "need[ed] to find out a little more about [me], and check that the information we've already got is correct"... almost 2 years after opening the account. As only an occasional user of my secondary facility with Chase (which I opened to take advantage of the absence of any transaction fees when abroad and to access the savings accounts) I had difficulty understanding how to accurately respond to the questions "how much do you expect to receive and spend each month"... there being no typical income or expenditure patterns. The Customer Service Agents I sought guidance from claimed to understand my issue but stated that, as they were a regulatory requirement, no consideration could be given to changing the questions, the manner in which they're phrased or to the addition of appropriate guidance notes... even after I raised a formal complaint!! Chase suspended my ability to receive / send money despite me having flagged my concerns and sought managerial intervention / reassurance. A couple of points to note: (i) With 2 years of experience dealing with me as a customer surely they are well placed to monitor my incomings / outgoings? (ii) My primary bank doesn't request this information (probably because they are well placed to monitor my incomings / outgoings!!). I did think that Chase would be more flexible and customer-centric... nobody is asking them to bend KYC and AML rules however I would expect them to do their best to at least gather relevant and useful data rather than just ticking boxes. Reviewed on: 15th February 2024

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