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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49011 reviews)

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4.86

Based on 49,011 reviews, last reviewed 23rd Jul 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Very pleased Really easy to manage my account. The 2% cashback is a real help Reviewed on: 23rd July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49011)

The app is so easy to use and the help desk is excel...

The app is so easy to use and the help desk is excellent service Reviewed on: 15th February 2024

Excellent customer service.

Excellent customer service. Recently needed to transfer a large sum of money and needed to ring customer services to do so. Phone was answered quickly and the transfer was done with the minimum of effort. Reviewed on: 15th February 2024

They do a great job.

They do a great job. The app is really good and easy to use. If you need to talk to them you get straight through to a human with no queues or lists of options. So old fashioned but so so good and so much better than any other bank that I have used Reviewed on: 15th February 2024

Superb app experience.

Superb app experience. Excellent customer service, speedy, personal and issues resolved. Opening the account was easy and monitoring spending and balances is straightforward. Love the face the account pays me money for spending. Have a joint and personal current account and a savings account. Reviewed on: 15th February 2024

Great from the start

Chase have been great from the moment I joined - nearly two years ago. The app works really well, I love the facility to open different savings "pots" and it's all easy to use. Most importantly, there's always someone there on the phone if you need help and they are really calm and helpful in an emergency. Reviewed on: 15th February 2024

Round up is good when you have no money at...

Round up is good when you have no money at all Reviewed on: 15th February 2024

Excellent Customer Service and Great Value

I've called Chase customer service three times in the last year and each time my call has been answered promptly, The person who answered clearly knew their stuff and were all polite, efficient, and helpful. Reviewed on: 15th February 2024

Outstanding, innovative and highly efficient.

Outstanding, innovative and highly efficient. Already recommended to many friends Reviewed on: 15th February 2024

Great Customer Service

Great bank, good customer service and easy to use app Reviewed on: 15th February 2024

Excellent

Any issues are sorted promptly. Easy to use the app, access and manage my money and contact customer services if necessary Reviewed on: 15th February 2024

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