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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49010 reviews)

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4.86

Based on 49,010 reviews, last reviewed 7th Jul 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have found Chase to be a reliable online bank. I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49010)

1% cash back brilliant easy app easy to use.

1% cash back brilliant easy app easy to use. Reviewed on: 15th February 2024

Best experience out of them all

The cashback on the debit card is what drove me to Chase few years ago, but I stayed for other features. Easy to navigate UI. Customer support could be more responsive in terms of time taken but still far better than other banking services I have tried. Overall good experience. Reviewed on: 15th February 2024

Just wish I had opened account a lot sooner than...

Just wish I had opened account a lot sooner than I dit Reviewed on: 15th February 2024

Breath of fresh air.

Breath of fresh air. Such a sound concept and easy to use bank. Reviewed on: 15th February 2024

Since joining Chase I have been extremely satisfied...

Since joining Chase I have been extremely satisfied with th service provided Reviewed on: 15th February 2024

It’s more secure than the previous banks I’ve been w...

It’s more secure than the previous banks I’ve been with and you earn interest every month also so easy to manage your account online Reviewed on: 15th February 2024

Great bank with great offering of products which are...

Great bank with great offering of products which are competitive. Reviewed on: 15th February 2024

Great account for everyday banking

Great account for everyday banking with cashback and roundups Reviewed on: 15th February 2024

user friendly bank.

easy to set up, reasonable rate of interest on balance, plus cashback on all spending. Get a notification almost immediately when a payment made or deposit received. Only slight downside, the app is sometimes a little slow. Reviewed on: 15th February 2024

Excellent end-user experience

Excellent customer service, love that they ask for a number to call back when connection drops and they actually do that. Consistent experience between different operators. One of if not the best banking apps I’ve ever seen and I have accounts with over 10 banks, UK and other countries. Would love more insight on my spending habit (Welab in Hong Kong and Jenuis in Indonesia lets you compare your spending with other customers with similar background. This is powered by AWS). Cashback is the main reason I do most spending on Chase, would probably soend with credit card if this is no longer the case. Reviewed on: 15th February 2024

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