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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (39090 reviews)

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4.95

Based on 39,090 reviews, last reviewed 6th Feb 2025

8263% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best banking app!! The best banking app with excellent features. Excellent to use abroad. Reviewed on: 6th February 2025

Latest lowest rating:

1

Avoid if you want reasonable service Absolutely appalling customer service. Refused to explain why they needed certain info, even after formal complaint. Escalated to FOS who ruled in my ... Read more Reviewed on: 12th October 2024

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Chase Bank Current Account reviews (39090)

Excellent newcomer to personal banking in the UK

The new current account from Chase is easy to open and operate. The interest payable and the cash back on expenditure make it competitive. The bank app is quite impressive. Reviewed on: 16th March 2023

All banks should be this good

Dealing with this bank via the app on my phone is so easy. Why all banks aren't the same is a mystery. Reviewed on: 16th March 2023

Great Benefits and Customer Support

My main banking app for its great benefits, cashbacks and interest rates. Looking forward for more incoming features! Reviewed on: 16th March 2023

Safe, Easy, Informative banking

Using the Chase app is simplicity itself. I receive notifications of expenditure and it is quick and easy to move money or pay bills. Communication from Chase is clear and I receive an excellent interest rate on my associated savings account. Chase - what’s not to like? Reviewed on: 16th March 2023

Great service

Excellent service, no issues with any transactions, website works a treat , Everything is professionally done and informative Reviewed on: 16th March 2023

All in the app

Having the bank account managed by an app only, feels secure, operates as well as any bank, you can move money around easily and has a very supportive online chat team. And gives you a decent interest and cash back. Couldn’t ask for more. Reviewed on: 16th March 2023

Brilliant

My experience of banking with Chase is only positive. I’ve earned lots of cash back through debit card purchases, the app is extremely convenient and easy to navigate. The one and only time I needed to call customer service, I was connected to a real person who’s first language was English and she was clearly in the same country as me. She was extremely helpful, very pleasant and it turned out that the issue was that I had tried to pay for something using my old debit card by mistake because I had only recently changed bank’s and still had my old card in my wallet. We had a laugh about it and she checked if I was happy with the service that Chase were providing and if there was anything else I needed. Nice to have personal service. She could have been dismissive as I had effectively wasted her time, but I felt like a valued customer. Reviewed on: 16th March 2023

Chase bank, attractive accounts, hopeless customer communications

Chats on the App are unbearably frustrating. In answer to a simple question asking if Chase could supply the sort code and account number of someone who had made a payment into my account in order for me to return the payment, there ensued 40 mins of gobbledegook from the Chase respondent who consistently misunderstood the question and took on average 12 mins each time to send a long, tedious and irrelevant reply Reviewed on: 16th March 2023

Perfect!

A new but familiar bank - i had no doubts about signing up to Chase despite them being similar to a Monzo or a Starling as i knew they were massive in the US so i was instantly comfortable signing up and using the account as my everyday account. Everything about the app is great, they’ve got everything i want as a ‘modern’ bank but the USP for me is that they have gone for the modern approach yet i know my money is safe as they’re such a huge brand! Would and do recommend to anyone! Reviewed on: 16th March 2023

Simple, effective and safe

I started banking with Chase last year and couldn't be happier. The app is secure and easy to use and I love the feeling of safety it invokes. Reviewed on: 16th March 2023

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