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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49010 reviews)

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4.86

Based on 49,010 reviews, last reviewed 7th Jul 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have found Chase to be a reliable online bank. I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49010)

Review of the Chase Bank, Current account:

I love Chase Bank.

I love Chase Bank. I have both savings and current account with Chase and it is so easy to manage both in a single app. Best rates in the UK that no other bank can offer. Very happy with the online platform and never had to reach out to customer service. Never had any issue so far. Reviewed on: 15th February 2024

Generally excellent.

Generally excellent. Two things needed international bank transfer and being able to allow Xero to access my transactions. Reviewed on: 23rd January 2026

Excellent Customer service.

When my card was used fraudulently chase were very quick to issue a refund of the value taken and also changed my card details. I didn't even have to wait for a new card in the post as it can all be done electronically. They are always available at the end of the phone and always very helpful Reviewed on: 23rd January 2026

Excellent bank in all respects

Excellent bank in all respects - no issues at all with them Reviewed on: 23rd January 2026

Not so good since they limited what purchases qualif...

Not so good since they limited what purchases qualify for cashback Reviewed on: 23rd January 2026

Love Chases no nonsense approach - you transfer mone...

Love Chases no nonsense approach - you transfer money instantly no waiting customer service are fabulous so attentive and reallly go out of their way to help Reviewed on: 23rd January 2026

Does everything it says on the box

Does everything it says on the box Reviewed on: 23rd January 2026

Ease of use App plus able to speak to a human noprob...

Ease of use App plus able to speak to a human noproblems since joining. Reviewed on: 23rd January 2026

Good rates,good service.

Good rates,good service.easy to contact. Reviewed on: 23rd January 2026

Brilliant thank

Customer service is excellent, always a person to answer questions. Online service brilliant. Good interest rate, and saving rates. Reviewed on: 23rd January 2026

Trustworthy and efficient.

The app works quickly and is easy to use, transferring between accounts and making payments is efficient. Online chat customer service always gets a helpful response and clear outcome. I feel confident that I'm using a safe and trustworthy bank for my money. Reviewed on: 23rd January 2026

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