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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49016 reviews)

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4.86

Based on 49,016 reviews, last reviewed 10th Sep 2026

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Brilliant security checks. Brilliant security checks. Great communication. Very good offers, amazing app. Great accessibility and flexibility Reviewed on: 10th September 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49016)

Customer support is very slow

Reaching and getting a real solution from their support is a very slow and tiring process. Took me hours to get a simple payment problem resolved. Reviewed on: 6th March 2025

app works very well.

app works very well. customer support works through the app, all issues resolved. great incentives - cashback, saving offers, opportunity to have several pots. round ups. all the features you want, no fuss, easy to use - only drawback is integration to other services, and setting up direct debits through third party sites Reviewed on: 6th March 2025

Good and am happy

Almost like at Citi I am happy thought Reviewed on: 6th March 2025

Love the Chase app!

Great app and good cashback & roundup/reward rate! Love the ease of use of the app. Reviewed on: 6th March 2025

Simple, efficient banking service.

Simple, efficient banking service. Reviewed on: 6th March 2025

Good bank no issues easy to use and understand

Good bank no issues easy to use and understand Reviewed on: 6th March 2025

Love the use of multiple accounts under the main acc...

Love the use of multiple accounts under the main account umbrella Reviewed on: 6th March 2025

Refreshingly Helpful

If i need to contact chase about anything thing they are refreshingly helpful and you sense they really care and want to help Reviewed on: 6th March 2025

Easy app Ii can move money easily and pay all my bil...

Easy app Ii can move money easily and pay all my bills etc.. Reviewed on: 6th March 2025

Dealing with Chase Customer Service Support on many...

Dealing with Chase Customer Service Support on many occasions, they have always been very professional, helpful and knowledgeable. I tend to get stressed when dealing with money, but with Chase their customer support team are always friendly, helpful professionals, you can hear the smile on their faces. My queries have always been resolved in a timely and knowledgeable manner. Thank you Chase C.S. Team for being consistent and compassionate. It’s a pleasure knowing that I can trust Chase with my money and the advice you have given me. After the call I feel reassured and I am smiling too. Reviewed on: 6th March 2025

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