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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49010 reviews)

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4.86

Based on 49,010 reviews, last reviewed 7th Jul 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have found Chase to be a reliable online bank. I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49010)

Review of the Chase Bank, Current account:

Happy chase customer

Have been with chase for about 4years and found their service excellent Reviewed on: 15th February 2024

I had other accounts.

I had other accounts but this is the only one I use now. Really easy to navigate and use on a daily basis. Reviewed on: 16th February 2026

10/10 for ease, service and rates

Great all-round experience - app is intuitive, easy to use and I really like the budgeting and savings goals features. Security features are great with card details stored in app, scam warnings for transferring money. Saving is incentivised with roundup account and cashback on everyday purchases, plus excellent rates on saved sums. Best banking experience I’ve ever had. Reviewed on: 16th February 2026

Super easy to use digital bank, great app and excell...

Super easy to use digital bank, great app and excellent customer service Reviewed on: 16th February 2026

Quality, straight forward and plain English..

From start to present straight forward and explained in plain English issues. Help desk easily accessed although only needed once as info simple to identify. Interest fair and paid as specified. Have recommended to family and friends. Reviewed on: 16th February 2026

Cashback is good

Love the cashback offered, would be great if it still applied to all purchases Reviewed on: 16th February 2026

A company I'd never heard off took money from my acc...

A company I'd never heard off took money from my account for what they called subscription renewal. I emailed the company & told them I'd not even heard of them but they insisted that I had, at sometime hit on a link to them & subscribed to £29.90 per month, I asked where they got my card details from & they said it would of been either Google-Pay or Apple-Pay. So , as I don't use either, I contacted Chase customer services & explained the situation. My account was credited straight away & they took over to stop reoccurring monthly withdrawals. Customer services kept me informed every step of the way as to how it was going which was very reassuring. Reviewed on: 16th February 2026

Brilliant

Brilliant low level involvement of a very smooth operation Reviewed on: 16th February 2026

The saver round up feature is great and the 5% boost...

The saver round up feature is great and the 5% booster rate on top is really good. 1% cashback on tube travel also great. Reviewed on: 16th February 2026

Got the account for spending in Europe, but now use...

Got the account for spending in Europe, but now use it all the time, great cashback, good linked savings. Easy to access and understand on the app. Reviewed on: 16th February 2026

Excellent experience

I've always had an excellent experience with chase, where any issue I've had has been solved immediately - regardless of the time of day. It has great cashback benefits and wouldn't consider using any other card as my main account! Reviewed on: 16th February 2026

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