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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

AVOID

DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020

My experience

After the site crashed before I could complete I was not a happy person, which I did tell your member of staff. However he sorted everything very efficiently and all is well. Reviewed on: 28th August 2019

Trustworthy and hassle free

Churchill are outstanding as insurance providers, their prices very affordable with amazing cover. I needed repairs due to water damage, one phone call is all it took and everything ran beautifully smoothly from there. I'm extremely happy with the repairs done and won't be in a hurry to change my provider. Reviewed on: 28th August 2019

Amendment to the policy.

The amendment was dealt with very efficiently . The advice given on the phone was detailed and very helpful. The amended documents were received within a few days. Reviewed on: 28th August 2019

Great company but.....

Customer service was great with friendly and knowledgeable staff, but the only problem I have is why do the customer not get the best price when offered to renew. I telephone Churchill’s after being given my renewal price and got it slightly cheaper than the previous year and a lot cheaper than the renewal price, so why not offer me this price in the first place., but saying all that , they are a good company. Reviewed on: 27th August 2019

Great service

Everything was great thanks,the lady I spoke to explain everything to me very simply Reviewed on: 27th August 2019

I always find them the cheapest

I have multi car policy in my household and with having house insurance too I get a very good deal that I am happy with. Reviewed on: 27th August 2019

Stress-free and efficient

I have found Churchill to be an efficient and professional company who I consider to be an asset to be health and wellbeing. Little stress and they take care of the rest! Reviewed on: 24th August 2019

Home insurance

I have found Churchill to be user friendly over the years I have used them Reviewed on: 24th August 2019

They don't take the Mick at renewal

Had a good few years of service. Happy to continue. Prices have only risen very slightly so happy with that. No price rise games. I have never made a claim in my life but it's those times when you realise the quality of care, so I can't comment on this aspect. Reviewed on: 23rd August 2019

A company you can trust

The test of a sound insurance company arises when you make a claim. In my case Churchill behaved fairly and efficiently. Reviewed on: 23rd August 2019

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