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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 4.22 (162 reviews)

View other Churchill Insurance products

4.03

Based on 162 reviews, last reviewed 2nd Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

4

Overall Good Service Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Home insurance reviews (162)

Review of the Churchill Insurance, Home insurance:

AVOID

DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020

Helpful

Easy to contact and very helpful operator to renew our policy Reviewed on: 3rd September 2019

Everything you require!

Great service and prices. Very good customer service. Plus I wasn’t left on hold for 15 minutes waiting for a human voice to speak to me! Reviewed on: 30th August 2019

Great service, easy to use website

Obtained a quote easily online with little fuss. When I did have to phone the call centre I received an explanation to my query straight away. Price was the best I found. Reviewed on: 29th August 2019

home insurance

its easy straight forward and the price was right to Reviewed on: 29th August 2019

Quick, easy suitable for all my needs

Website easy also virtual assistance if you need it. Reviewed on: 29th August 2019

Very reliable company.

Great customer service. Automated renewal service unless you specify otherwise. Very competitive prices. Reviewed on: 28th August 2019

Great!

Great level of cover for the cost, easy to purchase and a well know and reputable name. Thank you. Reviewed on: 28th August 2019

My experience

After the site crashed before I could complete I was not a happy person, which I did tell your member of staff. However he sorted everything very efficiently and all is well. Reviewed on: 28th August 2019

Trustworthy and hassle free

Churchill are outstanding as insurance providers, their prices very affordable with amazing cover. I needed repairs due to water damage, one phone call is all it took and everything ran beautifully smoothly from there. I'm extremely happy with the repairs done and won't be in a hurry to change my provider. Reviewed on: 28th August 2019

Amendment to the policy.

The amendment was dealt with very efficiently . The advice given on the phone was detailed and very helpful. The amended documents were received within a few days. Reviewed on: 28th August 2019

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