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Co-op Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.5 (74 reviews)

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2.35

Based on 74 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

57%

Latest highest rating:

5

Great price and customer service My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss! Reviewed on: 26th February 2025

Latest lowest rating:

1

Just rang co-op car insurance to inform them that I... Just rang co-op car insurance to inform them that I now have points on my licence for speeding. Was appalled that I was immediately charged £25 admini... Read more Reviewed on: 21st February 2024

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About this product

Are you looking for a new car insurance provider? Here at Smart Money People, we collect Co-op car insurance reviews from genuine customers to give you insight into life as a Co-op policyholder. Make an informed decision about your next provider by checking out our reviews.

Co-op offers a variety of insurance policies, providing cover for home, life, business and, of course, motor. Find policies for cars, vans, electric vehicles and young drivers, with exclusive discounts for Co-op members. Co-op’s comprehensive level of cover boasts some additional features provided as standard: see how well Co-op customers rate their insurance policies by reading the Co-op car insurance reviews on Smart Money People.

Perhaps you value precaution with your car insurance policy, looking for breakdown cover and round-the-clock accident recovery? Or maybe you travel overseas with your vehicle and need your policy to extend to other countries across Europe? Co-op car insurance can offer these extras, but how well do its customers rate the policies? Check out our reviews today.

Have you had a Co-op car insurance policy? Whether good or bad, share your experience with others on Smart Money People so we can help people like you make better decisions. Did you use your Co-op membership to obtain a discount on the policy, and if so, was it a notable saving? Did you have to make a claim or have any other experience with the customer service team? Leave a Co-op car insurance review today.

Co-op Insurance Car Insurance reviews (74)

Review of the Co-op Insurance, Car Insurance:

Bad customer care and not paying on time

3 weeks ago my car got accident and still they are asking lot of documents and inform us to contact many numbers to get the claim.Customer care service is horrible.even CEO didnt care about customer issues.Please dont go for this Coparative insurance. යන්න එපා.මුන්ගේ ලොකු ලයින් බලන්න වෙන්නේ දැම්මොත්.. Reviewed on: 22nd June 2022

Don't tell them anything

Took away 3 years no claims because I did the right thing and told them there was a minor accident, they didn't have to pay anything out but still took my discount Reviewed on: 30th August 2022

Excellent quote. Big Thanks to Carly

Very helpful. Very competitive prices. Thank you Carly for all the help, you did an amazing job for me. Thank you so so much! Definitely think i owe her a drink! Reviewed on: 27th July 2022

Reaped off

I have just cancel my car insurance policy which has not started yet and have been charged £35. What a bunch of thieving bar stewards Reviewed on: 15th July 2022

100% increase car insurance

for 2022 car insurance increased by virtually 100%, no claims, no convictions nothing has changed with my details 2021 increase was £10 2020 £15 per year, used to recommend eco co-op NEVER AGAIN Reviewed on: 6th July 2022

Co op, such an ironic name!

Used them last year for car insurance, however should have read reviews on them first. After having fully comp insurance, 3 months later my car got hit while stationed outside my house. Co op had been notified and police log number given. They said they was not going to deal with the claim and would pass it onto another company they work with to 'see' if they would deal with it!!!! Due to this negative experience and made to feel I was an inconvenience, I chose to ignored a call from 'partner' company as if co op was like this, im sure they was not much better! Found a company called AX (Accident Exchange) acts as an insurance claim company for victims of car accidents. Their profits come from courtesy cars they lease out.. They collected car within a couple of days; took to garage for assessment; gave me a luxury courtesy car; liased with other insurance company; Easy to get in touch with and speak too on the phone, with nice helpful staff. My car ended up being written off. I got a payment based on my cars valuation and my car back. All costs, including storage costs for car at Lexus was also passed onto other insurance company. Would give AX 5 STARS. Brilliant! This years quote by Co op is £100 more than last year! Offers no courtesy car with that policy. Also said I have gained 0 year no claims from them. Seems unfair to put it doen as a claim when they did nothing to help anyway! No costs; time or inconvenience was incurred by Co op or their 'partner' company. So seems they are basically claiming I made a insurance claim with them, even though I basically only spoke to them once which end up as just a notification of the accident! Need to look into this. Doesnt seem fair or logical! I have ended up finding car insurance from the comparison site at half the cost of Co op at Fully Comp, Courtesy car included.. Has a goods reviews. NEVER USE CO OP, THEY ARE EXPENSIVE AND NOT INTERESTED IN DOING THE JOB LICENCED AND TRAINED TO DO!! Reviewed on: 30th May 2022

AVOID THIS COMPANY

It's third week my car is not taken for repair and I was not given any curtesy car. VERY VERY BAD SERVICE. AVOID THIS WORST INSURANCE COMPANY. Reviewed on: 22nd May 2022

Money grabbing.

Every time you make a change it’s a £15 admin fee - but can’t tell you how this admin fee is used. And then when you pay it they put your monthly price up without notice Reviewed on: 5th April 2022

DO NOT BUY 12 MONTHS UPFRONT INSURANCE!!

They cancelled insurance, kept 8 months of insurance. ABSOLUTELY INCOMPETENT. expect HOURS on the phone then to be cut off. USE THEM AT YOUR PERIL Reviewed on: 1st April 2022

Rip off merchants

I tried to cancel my car insurance .they put down phone on me. Reviewed on: 24th February 2022

Scandalous beyond belief!

Wife’s car stolen but recovered on the same day in Feb 2021. That was 368 days ago. Now Feb 2022. Minor damage. Returned in a worse state from the garage carrying our the repair than when it was stolen. Independent assessors Hoopers shocked at the returned state. Cost for MINOR damage £13,000 ?!? Yes £13,000….Total outrageous. Still not repaired. On Sorn as the MOT has expired. Taken away at Xmas to be repaired whilst away visiting family. Returned from abroad to discover nothing has happened to it. Now Feb 14th and it is still in a compound costing a fortune as Markerstudy who oversee these thins and deal with consumer complaints ( who I presumed were independent actually own Coop insurance ) now insist that it has to go back to the original garage that messed up the original repair. WHAT?! Having previously agreed that I have had appalling service. Spoken to 17 different people most of them fob you off. Absolutely no one takes responsibility. Truly the worst customer service I have ever received anywhere from any company. They should be ashamed. AVOID, AVOID, AVOID! Reviewed on: 14th February 2022

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