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Collingwood: Car Insurance reviews

Name: Car Insurance
Rating: 4.89 (2913 reviews)

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4.88

Based on 2,913 reviews, last reviewed 16th Nov 2024

54% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Excellent website experience and assistance Excellent website experience and afterwards needing to correct a mistake made after the Policy issued given brilliant assistance to sort it out by Luk... Read more Reviewed on: 17th October 2024

Latest lowest rating:

1

Learner Driver Policy Hidden £40 charge:This is... Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40 even though you ha... Read more Reviewed on: 16th November 2024

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About this product

Collingwood provide insurance for learner drivers, taxi drivers and couriers.

New driver cover is only available to existing Collingwood learner driver customers after passing the practical driving test. Taxi insurance can be for annual or short-term cover and courier insurance cover is for food and parcel delivery drivers.

Collingwood’s car insurance reviews help you find out what it’s like to be a customer. If you’ve used Collingwood before, you can also leave a review and share your experience.

Collingwood Car Insurance reviews (2913)

Review of the Collingwood, Car Insurance:

Learner Driver Policy Hidden £40 charge:This is...

Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40 even though you have paid the annual policy insurance cost in total. It’s like paying for a meal at a restaurant and then having to slip them £40 to let you out afterwards - if a business did that to you, you’d just take it to the police as extortion wouldn’t you! When you buy the policy and navigate through online nowhere does it tell you what the extra charge is (you have to optionally select to open and read the “terms of business”) which literally no one does hence the other 1 star (but really 0 star) reviews. They could quite easily put the £40 charge ‘as-clear-as-day’ on the main page next to the ‘initial’ cost. We identified the insurance through compare the market, and if the quote had included the inevitable and unavoidable additional £40 it would not have been a competitive quote and we’d never have purchased the product. That’s deliberately misleading and acquires new business under false pretences. The positive reviews for this company have not considered at all this because they have not yet experienced the unscrupulous business practice. There are even 5 star reviews from some individuals then a subsequent 1 star (really 0 star) from that same person when they encounter the reality of this business model. Finally as for their comments on people’s reviews “unfortunately we don’t have the details….” - that’s idiotic no-one is putting their name, address, policy number and phone number on here! I have made a formal complaint to them, I’m sure others have too. Clearly from the other reviews all identifying the same issue they are well aware of the issue and the deliberate lack of transparency about additional hidden charges and therefore its patently a deliberate operational choice to act unethically. Don’t give unethical businesses your hard earned cash. Shop elsewhere. Remember GoCompare etc are a price guide not a final quote. Read reviews before you buy - I wish I had. I know you guys out there are smarter than me. Lesson learned. Reviewed on: 16th November 2024

Very decently priced with top-class customer service...

Very decently priced with top-class customer service, too. Kudos to Rachel, who was so helpful and key to our ability to get insurance, recognising our special circumstances and going above and beyond. The whole process was as short as possible because we had a person who knew their job, and I really appreciated that. Reviewed on: 10th October 2024

Adam was great and efficient he explained everythin...

Adam was great and efficient he explained everything succinctly and was helpful giving detailed explanations. Reviewed on: 10th October 2024

Been using Collingwood since started learner driving...

Been using Collingwood since started learner driving had no issue even with swapping cars over on insurance missing payments due to new debit card and helped instantly would 100 percent recommend for any one new to driving top class and great people Reviewed on: 10th October 2024

carly was fabulous very efficient helpful and knowle...

carly was fabulous very efficient helpful and knowledgeable Reviewed on: 9th October 2024

Great I would recommend I loved the customer service

Great I would recommend I loved the customer service Reviewed on: 9th October 2024

Very happy customer

Just spoke to Ally and she was clear and very professional on the phone and didn’t rush us and answered all our questions Reviewed on: 8th October 2024

Easy application online , easy to find, good prices

Easy application online , easy to find, good prices Reviewed on: 7th October 2024

it is good told my friends and family

it is good told my friends and family Reviewed on: 7th October 2024

Great customer service

After not being able to complete application online, I was able to complete it over the phone with Luke who was very helpful Reviewed on: 4th October 2024

Lovely customer service

Had no problems with my leaners insurance and customer service where lovely when i cancelled! Reviewed on: 3rd October 2024

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