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Collingwood: Car insurance reviews

Name: Car insurance
Rating: 4.89 (3569 reviews)

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4.90

Based on 3,569 reviews, last reviewed 23rd Oct 2025

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

94%

Latest highest rating:

4

Excellent Good, no issues, insurance was cheap and various guidelines to help . Reviewed on: 17th October 2025

Latest lowest rating:

1

Hidden T&C's - adds £40 when cancelling. Hidden T&C's - adds £40 when cancelling. There is no website journey & transparency as they claim in their review responses. This company disguises th... Read more Reviewed on: 23rd October 2025

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About this product

Collingwood provide insurance for learner drivers, taxi drivers and couriers.

New driver cover is only available to existing Collingwood learner driver customers after passing the practical driving test. Taxi insurance can be for annual or short-term cover and courier insurance cover is for food and parcel delivery drivers.

Collingwood’s car insurance reviews help you find out what it’s like to be a customer. If you’ve used Collingwood before, you can also leave a review and share your experience.

Collingwood Car insurance reviews (3569)

Review of the Collingwood, Car insurance:

Learner Driver Policy Hidden £40 charge:This is...

Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40 even though you have paid the annual policy insurance cost in total. It’s like paying for a meal at a restaurant and then having to slip them £40 to let you out afterwards - if a business did that to you, you’d just take it to the police as extortion wouldn’t you! When you buy the policy and navigate through online nowhere does it tell you what the extra charge is (you have to optionally select to open and read the “terms of business”) which literally no one does hence the other 1 star (but really 0 star) reviews. They could quite easily put the £40 charge ‘as-clear-as-day’ on the main page next to the ‘initial’ cost. We identified the insurance through compare the market, and if the quote had included the inevitable and unavoidable additional £40 it would not have been a competitive quote and we’d never have purchased the product. That’s deliberately misleading and acquires new business under false pretences. The positive reviews for this company have not considered at all this because they have not yet experienced the unscrupulous business practice. There are even 5 star reviews from some individuals then a subsequent 1 star (really 0 star) from that same person when they encounter the reality of this business model. Finally as for their comments on people’s reviews “unfortunately we don’t have the details….” - that’s idiotic no-one is putting their name, address, policy number and phone number on here! I have made a formal complaint to them, I’m sure others have too. Clearly from the other reviews all identifying the same issue they are well aware of the issue and the deliberate lack of transparency about additional hidden charges and therefore its patently a deliberate operational choice to act unethically. Don’t give unethical businesses your hard earned cash. Shop elsewhere. Remember GoCompare etc are a price guide not a final quote. Read reviews before you buy - I wish I had. I know you guys out there are smarter than me. Lesson learned. Reviewed on: 16th November 2024

Great service

I found the entire exercise of renewing my grandson’s learner driver insurance easy and straightforward. I talked with Luke who was very knowledgeable and able to answer all my queries Reviewed on: 8th October 2025

Very good price and service.

Very good price and service. The customer service is very good the call handler was polite clear and efficient in her job. Reviewed on: 8th October 2025

easy to understand and explained everything well

easy to understand and explained everything well Reviewed on: 8th October 2025

Both times we have used collingwood for our children...

Both times we have used collingwood for our children’s insurance, they have been professional,l with excellent communication and service with value for money Reviewed on: 8th October 2025

very good experience, Lez was very helpful and sorte...

very good experience, Lez was very helpful and sorted my enquiry very quickly Reviewed on: 8th October 2025

Excellent service, great communication

Excellent service, great communication Reviewed on: 8th October 2025

Very pleased with the service, I spoke to Reece and...

Very pleased with the service, I spoke to Reece and he got the best deal for my sons learner insurance. Reviewed on: 7th October 2025

Knowledgeable good customer service

Knowledgeable good customer service Reviewed on: 7th October 2025

Great call agent Michelle .

Great call agent Michelle . Very friendly and jelpful Reviewed on: 7th October 2025

Flawless customer service

I was assisted with an issue with my daughter’s learner driver policy. I spoke with Les who was an absolute gent and got us sorted flawlessly in a short amount of time. He was very professional and also friendly making the experience a breeze. Thank you Les and keep up the great work! Reviewed on: 7th October 2025

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