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Complete Cover Group: Insurance Broker reviews

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4.03
Based on 439 reviews, last reviewed 24th May 2023
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
66%
See only 4 star reviews
13%
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5%
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2%
See only 1 star reviews
14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022
Alex Robert's avatar
Alex Robert

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023
Daniela Bucataru's avatar
Daniela Bucataru
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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

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Complete Cover Group Insurance Broker reviews (439)

Access

3
It is easy to access customer service, but it takes long to get an answer or feedback Reviewed on: 29th April 2017
Samuel 's avatar
Samuel

More than I expected

5
Today was a standard insurance swap to my new car with the same insurer but the very welcome added bonus of the great help from the young man on the phone to me helping me with the details I was struggling with due to me being slightly older and a little Tecno phobic ,he didn't patronise me he just couldn't do enough to help me out Reviewed on: 28th April 2017
Michael Le'brock 's avatar
Michael Le'brock

Easy and stress free

5
Phoning insurance company's is one of those things in life people would rather not do however with complete cover group I found it to be easy and stress free which is important to someone like me as I like to ensure with any contract I sign all parties are always well informed throughout the duration. Reviewed on: 28th April 2017
Alex Page's avatar
Alex Page

Good customer service

3
I called today to complete all my documents that were needed to continue my insurance and I felt I was listened to and everything I needed to do what completed in a timely manner. Reviewed on: 28th April 2017
ISHA BRILL's avatar
ISHA BRILL

Change of vehicle and cover

3
Although on the phone for over an hour the very helpful customer service rep changed my vehicle, upped my cover and updated my policy for me. Reviewed on: 28th April 2017
Jodi fox's avatar
Jodi fox

Good Serivce, standard connection times.

4
Good and helpful staff, waiting times could be better but most insurance companies are busy. Reviewed on: 28th April 2017
Luke Addison-Doy's avatar
Luke Addison-Doy

Overall satisfaction

4
The cover and quote I recieved I find very satisfactory. My only issue is the date my license started came back as being 13 years earlier than what is stated on the cover. There must have been a glitch in the questionnaire as this is not something I would have got wrong. I'm still waiting to see if it affects my policy. Reviewed on: 27th April 2017
Craig Winterburn's avatar
Craig Winterburn

good for first insuranice after accident

3
Would stay if discount on next year policy thank you Reviewed on: 27th April 2017
paigel's avatar
paigel

Donna went above and beyond

5
After numerous calls being made to Close Brothers premium finance and a subsequent complaint that was never lodged at their Glasgow office, and being on hold whilst being tossed up and down with regards to changing the Payment date on my account; I then got through to Zoe at complete cover group who agreed to send an email to close brothers with regards to my request to change my payment date over what is normally accepted. Unfortunately Zoe did not call me back to inform me that this had being declined. Fortunately called again and spoke to Donna who went above and beyond and spoke to close brothers finance on my behalf and had the necessary changes made accordingly. She kept my expectations we'll managed all the way by not promising anything but simply being honest. She's made my day and this is what I call "Good customer service" Reviewed on: 27th April 2017
Joel's avatar
Joel

Efficient and polite

5
Always efficient, extremely polite and helpful. Reviewed on: 27th April 2017
Ashley Mccarthy-smith's avatar
Ashley Mccarthy-smith

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