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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (3202 reviews)

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4.86

Based on 3,202 reviews, last reviewed 1st Mar 2026

48500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Thanks for providing such a wonderful service Thanks for providing such a wonderful service Reviewed on: 1st March 2026

Latest lowest rating:

1

Very bad experience I can’t wait to move to another... Very bad experience I can’t wait to move to another bank you charge me for bank transfer from my clients that are like from bank to bank you don’t giv... Read more Reviewed on: 13th February 2026

Read all reviews See your review

About this product

Countingup offer an all-in-one business current account with built-in accounting and tax tools.

With Countingup’s business account, you can accept payments as soon as your account is open. You can also use the app to create and send unlimited professional invoices for free, and receive alerts when you’ve been paid.

Countingup business account reviews help you find out what it’s really like to be a customer. If you’ve used Countingup before, you can also leave a review and share your experience.

Countingup Business Account reviews (3202)

Review of the Countingup, Business Account:

Very good highly recommended,best customer service

Very good highly recommended,best customer service Reviewed on: 18th April 2025

It is ok it is so fast shhdieifnf rbgeueiieididieudjhdj

It is ok it is so fast shhdieifnf rbgeueiieididieudjhdj Reviewed on: 13th January 2025

Reply from Countingup Hi Velican, thanks for taking the time to leave us a lovely review Response date: 14th January 2025

Professional, efficient and always quick response.

Professional, efficient and always quick response. Very knowledgeable on any of the tax issues. Reviewed on: 13th January 2025

Reply from Countingup Hi Ivan, you’ve made our day Response date: 14th January 2025

Excellent Service

Excellent services and very easy to use app Reviewed on: 13th January 2025

Reply from Countingup Hello, you’ve certainly made our day Response date: 14th January 2025

With countingup your money is secured , no fraudster...

With countingup your money is secured , no fraudster can in anyway fraud the bank , they are reliable and everytime to help. Reviewed on: 13th January 2025

Reply from Countingup Hi Emmanuel, you’ve made our day! We’re so glad you’re enjoying Countingup. We’re on a mission to make our app the best it can be for small business owners like you. If you have any suggestions or other thoughts, you can let us know by sending us a message in the app. Have a lovely week Response date: 14th January 2025

Good simple business banking.

Good simple business banking. Easy to use. Reviewed on: 13th January 2025

Reply from Countingup Hi Andy, thanks for sharing your experience. We’re so happy that you’re enjoying your new business current account so far. We have lots planned so keep an eye on your inbox and our social media pages for updates Response date: 14th January 2025

Excellent for SME, and all under one roof

Excellent for SME, and all under one roof Reviewed on: 13th January 2025

Reply from Countingup Hi Alan, thank you so much for this lovely review Response date: 14th January 2025

I am very satisfied with this bank, I sincerely hope...

I am very satisfied with this bank, I sincerely hope it continues Reviewed on: 13th January 2025

Reply from Countingup Hi Mihaita, This 5-star review absolutely made our day, thank you Response date: 14th January 2025

It’s easy, good and good for business and personal a...

It’s easy, good and good for business and personal account Reviewed on: 13th January 2025

Reply from Countingup Hi Naveed, thank you for leaving this lovely review Response date: 14th January 2025

Beware Small Business Owners Countingup’s Actions...

Beware Small Business Owners – Countingup’s Actions Have Cost Me £20,000! I strongly advise any small business owner to think twice before banking with Countingup. Their poor practices have caused me catastrophic financial loss and personal devastation. I recently purchased a property at auction and transferred funds to my solicitor without issue the day before completion. However, Countingup inexplicably reversed the payment and placed my account on hold, claiming they were “investigating” transactions. They requested proof of funds, which I provided immediately, including invoices and emails from clients confirming payments. I also notified them that this payment was for an auction property that required completion the following day. Despite this, they informed me—without any empathy—that they would hold my funds for up to 45 working days under their terms and conditions. This response left me confused and devastated, especially since I had already supplied all the required documentation proving the source of income. We are now on day 22 of their hold, and the property sale has fallen through. I’ve lost my deposit, solicitor’s fees, and other associated costs—over £20,000 in total. Countingup was fully aware this was an auction purchase; I provided the auction catalogue and related documents. Yet, they showed no urgency or care. Their responses were robotic, rude, and devoid of any customer service. To make matters worse, the initial deposit I paid at auction was taken against my home, and now I am at risk of losing it. This experience has not just destroyed my business but my life. I genuinely question what Countingup is investigating when all proof of funds has been provided. Their insistence on holding money for 45 working days feels unjustifiable and exploitative. I can only assume they are using customer funds for their own gain during this time, as no logical reason has been provided for such delays. I never imagined a banking institution could so recklessly destroy a customer’s livelihood without any accountability. Avoid Countingup at all costs protect yourself and your business! Reviewed on: 28th November 2024

Reply from Countingup Hello Folasade, We understand how frustrating and upsetting this situation is for you, and we’re truly sorry for any distress this has caused. Please know we take your concerns seriously and are committed to resolving this matter as quickly as possible. We strive to handle requests with the highest level of care and efficiency and apologise that you do not feel this has been the case in this instance. We are required to continuously monitor customer accounts to comply with industry regulations. Occasionally we may find that an account, or application, does not meet our internal review criteria and/or those set by our regulators. In these cases we do need to close an account, it's never a decision taken lightly. I can see that the team were in contact with you during this process and have also sent you further messages. If you ever need us in the future, please don’t hesitate to get in touch by sending us a message in the app or by contacting "[email protected]", we will get back to you as soon as we can! Response date: 8th January 2025

I have been paid for my first month work and transfe...

I have been paid for my first month work and transferred fund to my own current bank they suspended the payment and asked me questions that no bank ever asked taking 24 hours to repond emails and chat every time they asking something else and takes another day! What an embarrassment and shame if I didn’t get letter from post would have never opened with them absolutely joke account on hold still and can’t transfer my money . Reviewed on: 1st October 2024

Reply from Countingup Hi Azem, Thank you for taking the time to share your experience. We know it’s far from ideal when things like this happen. The suspension you’ve mentioned is usually due to internal processes that we have in place to comply with regulatory requirements. While these checks may sometimes seem abrupt, they’re needed to keep all our customers safe. Delays or interruptions with payments can be frustrating but we’re here to help and make sure this is resolved quickly. Please contact us by messaging us in-app or by emailing [email protected] so we can take a closer look at your case and pass it on to the appropriate team. Speak soon. Response date: 24th October 2024

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