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Coventry Building Society Reviews

Ratings based on 32 reviews Last review 1 week ago
4.06 / 5Great overall rating

Coventry Building Society is committed to offering all their members long-term value with a service that is as simple as it is efficient. Smart Money People is the place for Coventry Building Society reviews. Read and write reviews to help increase...

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Coventry Building Society is committed to offering all their members long-term value with a service that is as simple as it is efficient. Smart Money People is the place for Coventry Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Coventry Building Society Reviews (32)

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17th July 2018

Slow, but they get there in the end

Getting a mortgage through Coventry Building Society was a bit laborious. After a quick start, the home buyers survey was conducted and reported on within a week -...

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Getting a mortgage through Coventry Building Society was a bit laborious. After a quick start, the home buyers survey was conducted and reported on within a week - great!
Week after week, we were promised to hear from CBS with an offer, but the offer didn't come for nearly a month. Everything else was ready to go, but the underwriter apparently forgot that he had a few queries that we never got asked.
In the end, we got there and although it's early days with the mortgage, everything else has been smooth...

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26th May 2018

Excellence

Both me & my spouse have used this company for a few years & have been consistently impressed by their professionalism, loyalty & savings rates nearly always above those offered by other more lauded & popular organisations who invariably fall down...

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Both me & my spouse have used this company for a few years & have been consistently impressed by their professionalism, loyalty & savings rates nearly always above those offered by other more lauded & popular organisations who invariably fall down badly in the customer care department. Coventry provide a service for all & do not push their clients down the current road of insisting on internet banking, again unlike the more 'usual suspects'. They cater for all in that they deal in branch, by post, by phone & online. I cant recommend them highly enough & its been a pleasure speaking with their customer advisors.

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23rd November 2017

A trustworthy provider of savings accounts

The Coventry Building Society is the only savings account provider I have found that consistently pays good rates of interest, has never tried to move my money into low interest accounts and has never offered me poorer rates than new investors. If...

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The Coventry Building Society is the only savings account provider I have found that consistently pays good rates of interest, has never tried to move my money into low interest accounts and has never offered me poorer rates than new investors. If only all financial institutions showed such loyalty to long term customers.

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9th November 2017

Consistent rates and service

I have saved with The Coventry since the 1970s and have had a wide range of savings accounts and ISAs with them, as well as their current account. The rates have always been good and have not been lowered as soon as the bank rate has been. The...

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I have saved with The Coventry since the 1970s and have had a wide range of savings accounts and ISAs with them, as well as their current account. The rates have always been good and have not been lowered as soon as the bank rate has been. The customer service has likewise been good; I only regret that I now have no local branch to supplement my on-line use

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8th November 2017

No-brainer!

I've had accounts with the Coventry for many years and have never seen a reason to leave. Their interest rates are generally a little above that of their competitors (vital in these times of such pitiful returns) and they reward loyalty by keeping...

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I've had accounts with the Coventry for many years and have never seen a reason to leave. Their interest rates are generally a little above that of their competitors (vital in these times of such pitiful returns) and they reward loyalty by keeping rates on existing accounts a little ahead of their newer equivalents.
Also the Coventry's website is a doddle, even for a technophobe like me!

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2nd June 2017

Redisign /simplify online/telephone/security

The most obstructive and cumbersome security questions and codes that i have ever experienced. They involve swapping postal communications just to set up and now a new additional code grid has been sent to me. I have given up trying to communicate...

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The most obstructive and cumbersome security questions and codes that i have ever experienced. They involve swapping postal communications just to set up and now a new additional code grid has been sent to me. I have given up trying to communicate with them.

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11th February 2017

Great face to face service plus online services that actually work.

I have had several complicated transactions to negotiate with The Coventry over the past year and they could not have been more helpful. They followed the death of my father and whilst other companies seemed to make the process even more traumatic ,...

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I have had several complicated transactions to negotiate with The Coventry over the past year and they could not have been more helpful. They followed the death of my father and whilst other companies seemed to make the process even more traumatic , The Coventry went out of their way to make it as pain free and simple as possible . I really cannot fault their customer service