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Coventry Building Society Reviews

Ratings based on 15 reviews Last review 1 month ago
3.8 / 5Great overall rating

Coventry Building Society is committed to offering all their members long-term value with a service that is as simple as it is efficient. Smart Money People is the place for Coventry Building Society reviews. Read and write reviews to help increase...

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Coventry Building Society is committed to offering all their members long-term value with a service that is as simple as it is efficient. Smart Money People is the place for Coventry Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Coventry Building Society Reviews (15)

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11th February 2017

Great face to face service plus online services that actually work.

I have had several complicated transactions to negotiate with The Coventry over the past year and they could not have been more helpful. They followed the death of my father and whilst other companies seemed to make the process even more traumatic ,...

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I have had several complicated transactions to negotiate with The Coventry over the past year and they could not have been more helpful. They followed the death of my father and whilst other companies seemed to make the process even more traumatic , The Coventry went out of their way to make it as pain free and simple as possible . I really cannot fault their customer service

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20th December 2016

Really is Easy Access ISA (4)

Easy to set up this ISA on line, but I missed the comment that I couldn't transfer in ISA balances from previous years. When the form came to say I was transferring in this year's ISA balance it was confusing but when I phoned for help they were very...

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Easy to set up this ISA on line, but I missed the comment that I couldn't transfer in ISA balances from previous years. When the form came to say I was transferring in this year's ISA balance it was confusing but when I phoned for help they were very helpful. Only drawback? The amount of post I received, each by separate envelope, welcome letter, passcode, letter about transfer, grid for reference on phone queries, etc. I got 4 in just one day! Certainly communicative.... overall happy with service and the interest rate is the best I could find for easy access ISA at the moment.

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24th September 2016

Shambolic customer service and hopeless internet banking.

Been a member for three years. Not had any problems with them until we went on holiday last year and instead of lifting the block on accessing the account outside the UK (this is a default for them) the manager kindly blocked access to the account...

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Been a member for three years. Not had any problems with them until we went on holiday last year and instead of lifting the block on accessing the account outside the UK (this is a default for them) the manager kindly blocked access to the account completely for the week and the weekends either side of the holiday. Which was not what he had been instructed to do, and which was quite inconvenient. A complaint on return from holiday brought an apologetic phone call from someone in a call centre but nothing in writing.

After that, I tried to set up online banking with them. This is a convoluted system requiring you to send off a form to get a password and then get a card with codes to access your account. Two step security. First form went off. No response. Popped into branch to enquire. 'Not received. We'll generate another form'. Second one goes off. Card received. Account unaccessible. Ring to activate account. Get into system. Clunky but manageable. Second time I logged in, system fails to recognise new password, locks me out. Try online password reset. Doesn't work. Ring up help desk. 'You can't reset your password online - your email address isn't registered with us'. Explain patiently that I receive e-mails frequently from the Coventry but to no avail. Third form generated, filled in and returned. No answer. Call into branch. 'Form not received'. Fourth form requested. Has been filled in and sent off. Two weeks now and nothing received back from them. Am just about to ring them and find out if they have fallen out with the postal service as well as me. Then I am going to request details of my direct debits prior to closing the account and opening up one with another provider. Reasonable rates of interest in these penurious times, average customer service, online banking system run by a bunch of sloths. Avoid unless ringing call centres is a hobby of yours.