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Coventry Building Society: Mortgages reviews

Name: Mortgages
Rating: 3.41 (27 reviews)

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3.27

Based on 27 reviews, last reviewed 12th Mar 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

22%

30%

Latest highest rating:

5

Excellent communication and products Excellent mortgage products to suit every lender and their comunication makes you feel like you are a valued customer. Reviewed on: 12th March 2025

Latest lowest rating:

1

Refuse porting to sting you with ERC Portable mortgage but when trying to port they offer 15% less than current mortgage, quoting changes in their lending policies. I guess a good way to ... Read more Reviewed on: 26th June 2024

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About this product

Coventry Building Society is a mutual organisation offering a range of mortgage products. It’s the UK’s first B Corp certified building society, making it part of a global community of businesses meeting high standards of social and environmental impact. Before taking out a mortgage, make sure you’re confident in the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need any help understanding your options.

If you’re hoping to purchase your dream home, you’ll need to find the perfect mortgage. We collect Coventry Building Society mortgage reviews to give you valuable insight into the lender and its mortgage products.

If Coventry Building Society’s mortgages seem like the right choice for you, find out more by reading our reviews. Learn more about the application process and how supportive the staff were. Read about the benefits of being a Coventry Building Society member. Find out any pros and cons existing mortgage holders have experienced. Make an informed decision by reading our Coventry Building Society mortgage reviews.

If you’ve got a mortgage with Coventry Building Society, share your experience with our Smart Money People community. Tell us which mortgage you have and how satisfied you’ve been so far. Did you feel like the Society helped you understand the options available to you? Leave an honest Coventry Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Coventry Building Society Mortgages reviews (27)

Review of the Coventry Building Society, Mortgages:

Good customer service

Always good to deal with, also quick to increase rates both on savings :) and mortgage :( Reviewed on: 30th March 2023

Good product, a little slow

Customer services were always polite and helpful and the mortgage product itself was very competitive, but our application was processed rather slowly. Reviewed on: 2nd June 2018

Best Mortgage Company!

I'm absolutely over the moon with Coventry Building Society. Not only for their competitive mortgage rates for existing and new customers but for their outstanding customer service! 10/10 Coventry! Reviewed on: 28th November 2017

waste of money

pay 495 in advance and didnt get mortgage! waste of money dont go with them at all. Reviewed on: 3rd November 2016

Shambolic customer service and hopeless internet banking.

Been a member for three years. Not had any problems with them until we went on holiday last year and instead of lifting the block on accessing the account outside the UK (this is a default for them) the manager kindly blocked access to the account completely for the week and the weekends either side of the holiday. Which was not what he had been instructed to do, and which was quite inconvenient. A complaint on return from holiday brought an apologetic phone call from someone in a call centre but nothing in writing. After that, I tried to set up online banking with them. This is a convoluted system requiring you to send off a form to get a password and then get a card with codes to access your account. Two step security. First form went off. No response. Popped into branch to enquire. 'Not received. We'll generate another form'. Second one goes off. Card received. Account unaccessible. Ring to activate account. Get into system. Clunky but manageable. Second time I logged in, system fails to recognise new password, locks me out. Try online password reset. Doesn't work. Ring up help desk. 'You can't reset your password online - your email address isn't registered with us'. Explain patiently that I receive e-mails frequently from the Coventry but to no avail. Third form generated, filled in and returned. No answer. Call into branch. 'Form not received'. Fourth form requested. Has been filled in and sent off. Two weeks now and nothing received back from them. Am just about to ring them and find out if they have fallen out with the postal service as well as me. Then I am going to request details of my direct debits prior to closing the account and opening up one with another provider. Reasonable rates of interest in these penurious times, average customer service, online banking system run by a bunch of sloths. Avoid unless ringing call centres is a hobby of yours. Reviewed on: 24th September 2016

Brilliant customer service

Recently went in for a mortgage review and the last couldn't of been more helpful, explained all the options Available to us as I find some of the jargon difficult to understand, went ahead with a really good deal, very happy Reviewed on: 28th March 2016

Very helpful and profesonal whilst buying my new house.

I found all the staff to be very helpful and informative, whilst not overly pushy as I have found with other companies. Would happily go back to them again following this purchase for other products. Reviewed on: 9th April 2015

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