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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.87
Based on 12,491 reviews, last reviewed 4th Jul 2026
81% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Appointment started on time and was carried out effi... Appointment started on time and was carried out efficiently and pleasantly. We knew what we wanted to do and this was duly carried out. We were se... Read more Reviewed on: 4th July 2026
DORIS G's avatar
DORIS G

Latest lowest rating:

1

Wrong advice on saving money & tacking to long to re... Wrong advice on saving money & tacking to long to reply. Almost 3 weeks to check 1 form is to long Reviewed on: 25th June 2026
Nigel 's avatar
Nigel
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12491)

In branch service review

5
I like that my money is going towards something good unlike other banks which may fund not so great things like oil. Reviewed on: 8th May 2025

In branch service review

5
Easy to understand, very clean and concise, No pressure, very very polite. Reviewed on: 7th May 2025

In branch service review

5
Charley was very competent, A good communicator and set our minds at rest. Reviewed on: 7th May 2025

In branch service review

5
Would prefer passbook for ISA Account. Reviewed on: 7th May 2025

In branch service review

5
Explained process of opening ISA thoroughly and we left really happy with security etc. Reviewed on: 7th May 2025

Local office in Guisborough is excellent with helpfu...

5
Local office in Guisborough is excellent with helpfull friendly staff Reviewed on: 4th May 2025
David E's avatar
David E

Poor customer service

1
Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why do you need a copy of the statement where the money is going to???? If I make a bank transfer the details are automatically checked. Really poor service over all. One person tells you to do one thing, then another tells you something else. Not happy. Reviewed on: 4th May 2025
Donna's avatar
Donna

In branch service review

5
Very knowledgeable about products, thank you. Reviewed on: 3rd May 2025

In branch service review

5
I like that you can come into a branch and talk to people. There is also a good range of products. Reviewed on: 3rd May 2025

In branch service review

5
No new ISA, passbook. Again paper ISAs might be good to save money but no clear information as I had to come into branch to check balance. Reviewed on: 3rd May 2025

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