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Darlington Building Society: Savings reviews

4.87
Based on 12,505 reviews, last reviewed 24th Jul 2026
77% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

Staff at Bishop Auckland branch very helpful. Staff at Bishop Auckland branch very helpful. Pleasant and professional Reviewed on: 24th July 2026
Mary T's avatar
Mary T

Latest lowest rating:

1

Wrong advice on saving money & tacking to long to re... Wrong advice on saving money & tacking to long to reply. Almost 3 weeks to check 1 form is to long Reviewed on: 25th June 2026
Nigel 's avatar
Nigel

About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12505)

In branch service review

5
Staff are friendly, introduced themselves. Asked me if I have any questions and made sure I understood everything, I was provided leaflets about different topics. Reviewed on: 17th May 2024

In branch service review

5
Knowledgeable, efficient, spent time explaining alternatives. Very satisfied. Reviewed on: 16th May 2024

I needed some info re moving money.

5
I needed some info re moving money. I didn't realise that I hadn't set up a bank account to pay it into. This I was able to do with assistance from Simon. Reviewed on: 16th May 2024

In branch service review

5
Staff always happy to help, always polite. Reviewed on: 15th May 2024

In branch service review

5
I like what it stands for and it's local. Reviewed on: 15th May 2024

In branch service review

5
Kind, considerate and very helpful. Reviewed on: 15th May 2024

In branch service review

5
Very pleasant transaction meeting. Reviewed on: 15th May 2024

Excellent customer service

5
Excellent customer service, in branch over over the phone. Reviewed on: 15th May 2024

Excellent customer service today from Simon

5
Excellent customer service today from Simon Reviewed on: 15th May 2024

Excellent customer service thank you.

5
Simon was professional, pleasant, helpful and informative. He resolved my issue and gave me useful information on other savings products suitable for my needs. He was patient and waited on the phone while I completed my transaction. Reviewed on: 15th May 2024

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