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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.87
Based on 12,509 reviews, last reviewed 28th Jul 2026
76% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Friendly and accommodating staff. Friendly and accommodating staff. Reviewed on: 28th July 2026
Tassie's avatar
Tassie

Latest lowest rating:

1

Wrong advice on saving money & tacking to long to re... Wrong advice on saving money & tacking to long to reply. Almost 3 weeks to check 1 form is to long Reviewed on: 25th June 2026
Nigel 's avatar
Nigel
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12509)

In branch service review

5
Really friendly - explained everything at my level. Very helpful. Reviewed on: 4th March 2024
Verified Member's avatar
Verified Member

In branch service review

5
The lady who we met with was very polite and chatty and gave us all the information we needed and more. Reviewed on: 4th March 2024
Verified Member's avatar
Verified Member

In branch service review

5
They helped me sort out all the information I needed. Reviewed on: 4th March 2024
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Verified Member

In branch service review

5
Delighted that at first point of contact the phone was answered quickly and it was by a person. Reviewed on: 4th March 2024
Verified Member's avatar
Verified Member

In branch service review

5
Today opened 3 accounts, plan 2 more next week (needed paperwork/certificates). Like the human interaction and good service. Improve the passbooks to be updated from Cleveland to correct county of North Yorkshire. Add coloured stickers /stars on passbook covers to indicate type of account. Marketing department has overlooked this county change on computer template. Today I had an appointment, not counter service, and Karen was excellent. Reviewed on: 2nd March 2024
Verified Member's avatar
Verified Member

Great customer service

5
Really helpful and helped unblock my account Reviewed on: 1st March 2024
Danny W's avatar
Danny W

In branch service review

5
Competitive rate, local branch, excellent service, but could do with a coffee machine in branch. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

In branch service review

5
Great service, it was a simple process to open a new account. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

In branch service review

5
I like that you can talk to someone face-to-face. Reviewed on: 29th February 2024
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Verified Member

In branch service review

5
Excellent service, was seen straightaway and was able to open an account. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

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