Smart Money People Logo
Go to business site
Share this page
Link copied

Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.90
Based on 12,448 reviews, last reviewed 5th Apr 2026
55% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Great service for an octogenarian Great service for an octogenarian who is useless with technology and with DBS can have to face to face discussions to help with savings. Thankyou. Reviewed on: 5th April 2026
Julia's avatar
Julia

Latest lowest rating:

2

In branch service review Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals ... Read more Reviewed on: 11th July 2025
Verified source
Visit provider site Read all reviews Write a review

About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Savings reviews (12448)

Darlington Building Society Branch Review

5
Fantastic customer service, first class customer service from the staff in their roles. Knowledgeable of all products. It was a pleasure to be served. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Amazing customer experience with Sandra in Barnard Castle. She is extremely knowledgeable in her role and made everything seamless and easy to understand. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Helpful advisor, makes quite a change!

4
I've been with the DBS for years, as have my parents and i wanted to use the online access but wasn't able to do it, got a very helpful, patient advisor who talked me through registering on my phone whilst talking to me on said phone, who knew that was even possible! He was very patient, it was me that struggled and he said to ring back if i couldn't complete the registration. Reviewed on: 4th August 2023
DBS Verified Member's avatar
DBS Verified Member

An inclusive approach! :-)

5
As a disabled person I really appreciated the extremely helpful kind and patient support I received over the telephone today from Craig to change my address and to also set up my online account. I found that to have someone talk me through the process, step by step, and in an inclusive manner gave me confidence and also great satisfaction in being a customer of Darlington Building Society. Reviewed on: 4th August 2023
DBS Verified Member's avatar
DBS Verified Member

Saving account registration

5
Helpful online advisor who helped me negotiate new registration.Previously not able to access my account online since changing website. Reviewed on: 4th August 2023
DBS Verified Member's avatar
DBS Verified Member

Spot on

5
Issues getting onto the new on-line site, but after going through security checks was advised how to rectify the error. Reviewed on: 3rd August 2023
DBS Verified Member's avatar
DBS Verified Member

Good products and excellent support.

5
You can always get through quickly to someone on the phone who can answer your question or give the support which you need. Reviewed on: 3rd August 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent service and very helpful

5
Advised on complimentary accounts available to meet our savings goals.. Previously unaware they were available Reviewed on: 3rd August 2023
DBS Verified Member's avatar
DBS Verified Member

Problem solved quickly

5
I had a Problem registering my account on line so I phoned the help line. I was dealt with by a lady called Vicky Wanless who solved my problem efficiently and very professionally. Vicky was pleasant and had a very calm nature. Reviewed on: 2nd August 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent Service

5
Excellent, professional and friendly service. Craig's guidance made progress simple. Reviewed on: 2nd August 2023
DBS Verified Member's avatar
DBS Verified Member

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill