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Darlington Building Society: Savings reviews

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4.90
Based on 12,448 reviews, last reviewed 5th Apr 2026
55% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Great service for an octogenarian Great service for an octogenarian who is useless with technology and with DBS can have to face to face discussions to help with savings. Thankyou. Reviewed on: 5th April 2026
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Julia

Latest lowest rating:

2

In branch service review Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals ... Read more Reviewed on: 11th July 2025
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12448)

Customer service call

5
I needed some information regarding making withdrawals from my savings account so called DBS and spoke to Jeanette. I found her very helpful, she answered all my queries and told me about the new online banking facility which she talked me through how to set it up. I have always been impressed with DBS and would recommend them to anyone. Reviewed on: 2nd August 2023
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DBS Verified Member

Feedback

5
Simon was very helpful and good luck in getting the app worked out. Reviewed on: 2nd August 2023
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DBS Verified Member

A good variety of accounts

3
I have several accounts which have reasonable interest rates Reviewed on: 2nd August 2023
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DBS Verified Member

Darlington Building Society Branch Review

5
It was great to be able to open this account bu speaking with a real person (who was great!)!. Reviewed on: 2nd August 2023
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Verified Member

Darlington Building Society Branch Review

5
Karen in the Bishop Auckland branch explained everything I needed to know about the verious accounts. She was extremely helpful and I would recommend Darlington Building Society to anyone. Reviewed on: 2nd August 2023
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Verified Member

Darlington Building Society Branch Review

5
Very good service and very knowledgeable staff. Reviewed on: 2nd August 2023
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Verified Member

Brilliant Service

5
Craig Hall was very clear and extremely helpful throughout the phonecall. Reviewed on: 2nd August 2023
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DBS Verified Member

Excellent Service

5
The voice for me was very clear and directive Reviewed on: 2nd August 2023
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DBS Verified Member

Efficient & friendly service.

5
Although it is irritating to have to set up access to Darlingtononline again, the assistance this morning was quick, friendly and efficient. Sadly, the interest rates are not the most competitive. Reviewed on: 2nd August 2023
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DBS Verified Member

Great service

5
Maureen was extremely patient, guiding me through the intricacies of reregistration. Friendly, knowledgeable and solving my problems easily. Reviewed on: 1st August 2023
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DBS Verified Member

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