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Darlington Building Society: Savings reviews

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4.91
Based on 10,879 reviews, last reviewed 12th Jun 2025
14% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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1%
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0%
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0%

Latest highest rating:

5

Customer service at it's best! Unable to open account successfully, I phoned for help. Operator emailed colleague, who phoned me in under 3-4 mins. I was very patiently taken throug... Read more Reviewed on: 12th June 2025
Christine Cambridge's avatar
Christine Cambridge

Latest lowest rating:

1

Poor customer service Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why... Read more Reviewed on: 4th May 2025
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Donna
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Darlington Building Society Savings reviews (10879)

Redcar branch review

5
Staff excellent, explain in detail. Lovely new premises and convenient siting Redcar Reviewed on: 24th September 2021
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Redcar branch customer

Stockton branch reviews

5
Summer bond was coming to a close. Lady explained this very professionally Reviewed on: 24th September 2021
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Stockton branch customer

Redcar branch review

5
Local BS with regional offices. As building society which cares for its members. Not a bank (which doesn't') Reviewed on: 23rd September 2021
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Redcar branch customer

Bishop Auckland branch review

5
Would like to see a fixed rate option Reviewed on: 22nd September 2021
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Bishop Auckland branch customer

Barnard Castle branch review

5
Staff very friendly and helpful. Longer opening hours would be good. Allowing more than 1 customer in at a time would be good - esp. when raining Reviewed on: 22nd September 2021
Barnard Castle branch customer's avatar
Barnard Castle branch customer

Why is everything so difficult

2
After having my help to buy ISA for three years with Darlington Building Society, I finally decided to close it and go elsewhere. This is due to how difficult they make everything. Want to add a bank account to your savings? Then not only do you need to fill out the online form, but wait for that to be accepted then receive a letter in the mail, to send it back to them with the same banking information. Everything you change through Darlington Online has to have a letter with a 'wet signature' alongside it. Why have an online service that still requires someone to use a wet signature. All of this makes the progress incredibly long and drawn out. There has been points where it has taken so long that I have forgotten to complete another step in the process then i'm put right back at the beginning. I have two other banks accounts where changing my address is a one minute job, but due to how difficult DBS's system is this could take me days to have sorted- hence why I am going elsewhere. Its a big shame because the ISA im closing is the one i've had since being a child that my dad opened for me, but it is becoming too painful to keep up with it therefore i'm not making the most of the opportunity I could have with it. Reviewed on: 22nd September 2021
hcooper's avatar
hcooper

Northallerton branch review

5
Local servicesHelpful & knowledgeable staff 1 DY Later opening - Not Wednesday Reviewed on: 21st September 2021
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Northallerton branch customer

Stockton branch reviews

5
Team are always helpful & friendly. Essential you stay on the high street - the banks are making a mistake by reducing their hours. I would never use wren sterling - poor service in comparison to your service. Reviewed on: 21st September 2021
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Stockton branch customer

Redcar branch review

5
Lovely new office and very impressive and great staff. Courteous, and friendly and know their job. Could do with a higher chair in seating area to suit disabled customer Reviewed on: 20th September 2021
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Redcar branch customer

Guisborough branch review

5
Very friendly welcoming staff no matter what your in for found everything easy to deal with Reviewed on: 20th September 2021
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Guisborough branch customer

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